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Guest Services and Help

Honolulu Airport HNL

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Guest Services at Honolulu HNL Airport

Other services offered at Honolulu Airport:
General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available, as well as a courtesy paging phone.
Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.

Visitor Information Program (VIP) - Tel: 808-836-6413; Fax: 808-836-6689.
The VIP staff, located at booths throughout HNL, are available to provide travelers with assistance and visitor information.
Visitor Information Program Booths)
There are 15 Visitor Information Booths, located at various areas of the airport:
- Outside international arrivals exit
- At Baggage Claims B,C,D,E,F,G,H
(There are two booths at Baggage Claims G, H)
- One portable VIP booth at Baggage Claim E
- Second level, 'Y' concourse between Gates 14, 23
- Second level, Diamond Head end of main lobby
- Second level at the Ewa end of the main lobby
- Second level, Interisland Terminal lobby.

Charging Stations:  (many of them occupy the former telephone stands):
(a) at the Main Terminal, at:
- Central Concourse, near Gates 14 and 23
- Diamond Head Concourse, Near Gates 10 and 11
- Ewa Concourse, near Gates 26, 30, 31 and 32
- Main Lobby, near Gates 12 and 24,, and across from Food Court
(b) at the Interisland Terminal, at:
- North and South ends of Terminal
- Terminal's Center

Cultural Entertainment at HNL Airport:
Cultural Gardens, Art in the Airort, Statehood Mosaic Mural, PATA Gallery of legends, Historic Display, John Rodgers PN-9 aircraft.

USO - The USO office is on the ground level in the main tower terminal. For the local USO office in Honolulu and for any help we can provide to our troops, please e-mail us at usoh[email protected]. The USO Hawaii site can be viewed at USO HAWAII.

Gas station is located on-Airport grounds.

Lost & Found

IN THE AIRPORT If you believe you lost an item in the terminal at HNL, please contact the Lost and Found Office. Lost and Found is located on the ground level of Terminal 2 Parking Garage opposite Terminal 2.  Phone: (808) 836-6683. Hours are 8:00 a.m. to 4:00 p.m., HST, Monday through Friday. AT A CHECKPOINT For information regarding items left behind at a TSA Security Checkpoint at HNL or items missing from checked baggage, call TSA at (808) 831-2312. ON THE PLANE Passengers leaving items on airplanes should contact the airline directly. SURPLUS AUCTION Items that are deemed to be abandoned or surrendered are placed into a Surplus Auction at a later date.

Mail Center

1. The US Postal Service is adjacent to the Airport, directly across the Commuter Terminal (tel. 800-275-8777.
2. Postal drop boxes at at Main Terminal near gate 13, and past security checkpoint 2; at Intr-Island terminal near security checkpoint.
3. The Busines Center located at Overseas Terminal's Center Lobby, provides mailing services.
4. A FedEx drop box is in front of the Post Office

Postal drop boxes are located in the main terminal near gate 13, and just past security checkpoint 2; & at Interisland terminal near the security checkpoint.


The State of Hawaii Department of Agriculture requires passengers arriving with animals to declare them on the Agricultural Declaration Form distributed inflight to Hawaii. The Department of Agriculture also requires dogs and cats be quarantined, and special permits to be obtained for other pets.

Note that airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. 

A Pet relief area is outside the Arrivals area of the Overseas Terminal.

For more pet-related information open (http://) hawaii.gov/hnl/customer-service/pet-assistance


Smoking at HNL Airport is permitted at the following terminals & their areas:

Overseas Terminal at:
Ground Level - International Arrivals Building (IAB) median between the IAB and Inter-Island Terminal.
Ground Level - Diamond Head Group Tour Area - Uncovered area.
Ground Level - Ewa Concourse public accessible sidewalk but not within 20 feet of entry ways.
Level 2 - roadway median fronting Ticket Lobbies.
Parking Garage, level 5 - but not within 20 feet of entryways and elevator/stairwell landings.
Uncovered parking lots.
Interisland Terminal, at:
Ground Level - Makai Group Tour Area between the Interisland Terminal and the International Arrivals Building in the Overseas Terminal and away from curbside pedestrian traffic.
Parking Garage 7th Floor - but not within 20 feet of entryways and elevator/stairwell landings. 
Commuter Terminal, at:
Roadway median fronting the Commuter Terminal.
Public parking lot.

International Travelers at Honolulu HNL Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

Important telephone numbers: 
Quarantine Station tel. 808-862-8492;
Customs & Border Protection tel. 808-237-4600
Drug Enforcement Agency tel. 808-837-2600
TSA - Transportation Security Administration tel. 808-831-4604
APHIS (Agrilture) 808-861-8492
Wildlife Service 808-861-8525.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.