Jacksonville Airport (JAX) Guide
Welcome to Jacksonville Airport, your gateway to the Sunshine State! With its convenient location and easy-to-navigate layout, JAX is the perfect starting point for your Florida adventure. Whether you're a first-time visitor or a seasoned traveler, our guide is here to help you make the most of your airport experience.
If you're flying in or out of JAX Airport, our extensive guide has got you covered. From flight status and tracking to airline departure terminals and gate locations, parking options, terminal maps, and food and shopping directories, we've got all the information and tips you need to get from your door to your gate with ease. So sit back, relax, and let us guide you through your the airport journey!
Helpful Tips
When to Arrive
It is recommended that passengers arrive at Jacksonville Airport at least 2 hours before their scheduled departure time for domestic flights and 3 hours before for international flights. The busiest times to avoid are typically early mornings and late afternoons, as well as holidays and weekends.
Getting to the Airport
There are several ways to get to Jacksonville Airport including driving, taking a taxi or ride-sharing service, or using public transportation. If driving, it is recommended to use the airport's parking facilities which offer both short-term and long-term options. Taxis and ride-sharing services are available curbside at the terminal, and public transportation options include the JTA bus and the Skyway Express.
Getting Oriented
Upon arrival at JAX, passengers can use iFly.com's interactive airport maps to get oriented and navigate the airport. The maps provide detailed information on the location of gates, restrooms, restaurants, and other amenities. Additionally, the airport's information desks are staffed with knowledgeable personnel who can assist with any questions or concerns.
Avoiding Delays
To avoid delays at JAX Airport, passengers should arrive early, pack appropriately, and follow all TSA guidelines. It is also recommended to check the flight status before leaving for the airport and to sign up for flight alerts. In the event of a delay, passengers can stay informed by checking the airport's website or mobile app, and by following the airline's social media accounts for updates.
Security Wait Times
At the airport, TSA security wait times can vary depending on the time of day and the day of the week. During peak travel times, such as holidays and weekends, wait times can be longer than usual. However, the airport has implemented measures to help reduce wait times, such as adding more TSA agents and utilizing advanced screening technology. You can check TSA Wait Times now, so you can budget how much time you need to get to the airport.
Maps, Airlines & Amenities
Jacksonville Airport (JAX) Terminals
Navigating JAX's Terminals
Jacksonville Airport has three terminals: Concourse A, Concourse C, and the Main Terminal. Concourse A has 10 gates and is primarily used by Delta Airlines. Concourse C has 6 gates and is used by American Airlines and Southwest Airlines. The Main Terminal has 20 gates and is used by various airlines, including United Airlines, JetBlue Airways, and Spirit Airlines.
When navigating the airport, it's important to know which terminal your airline is located in. You can find this information on your boarding pass or by checking with your airline before arriving at the airport. Once you know your terminal, follow the signs and directions to get there. The airport also offers a shuttle service between terminals for passengers who need to transfer.
Inside each terminal, you'll find a variety of food options, shops, and services. The Main Terminal has the most options, including a food court, coffee shops, and a few sit-down restaurants. Concourse A and Concourse C have limited options, but still offer a few places to grab a bite or a drink before your flight.
Use our interactive airport map to locate food, services, and airline departure gates.
Connecting Between Terminals
Travelers at Jacksonville Airport can easily move between Concourse A, Concourse C, and the Main Terminal using the Skyway automated train system. The train runs continuously, with frequent departures, and is free to use. The journey time between terminals is approximately 5 minutes.
For those who prefer to walk, there are clearly marked pedestrian walkways connecting the terminals. The walk from Concourse A to the Main Terminal takes approximately 10-15 minutes, while the walk from Concourse C to the Main Terminal takes approximately 5-10 minutes.
Dining, Shopping & Enjoying the Airport
If you're looking for a bite to eat or some last-minute shopping before your flight, JAX has plenty of options to choose from. In Concourse A, be sure to check out P.F. Chang's for delicious Asian cuisine or visit Auntie Anne's for a classic soft pretzel. In Concourse C, Whisky River is a popular spot for drinks and American fare, while Freshens Smoothies offers healthy options for those on-the-go. If you're in the Main Terminal, head to Firehouse Subs for a tasty sandwich or grab a coffee at Starbucks.
When it comes to shopping, JAX Airport has a variety of stores to browse through. In Concourse A, you'll find The PGA Tour Shop for golf enthusiasts and Tech on the Go for any last-minute tech needs. In Concourse C, Hudson News has a selection of books, snacks, and travel essentials. In the Main Terminal, be sure to stop by Paradies Gifts for souvenirs and travel accessories.
The locations of all food, shops, and services at the airport can be found using iFly's interactive map. For a complete list of restaurants, bars, shops, and news stands, check your options here.
Picking Up and Dropping Off Passengers
When picking up or dropping off passengers at Jacksonville Airport, there are a few things to keep in mind. Curbside parking is restricted to active loading and unloading only, so be sure to stay with your vehicle at all times. If you need to wait for your passenger to arrive, there are designated cell-phone waiting areas located near the airport. These areas allow you to park for free and wait until your passenger is ready to be picked up.
It's important to note that there are different terminals at JAX, including Concourse A, Concourse C, and the Main Terminal. Be sure to confirm which terminal your passenger will be arriving or departing from to ensure a smooth pick-up or drop-off experience. With these tips in mind, you can easily navigate the process of picking up and dropping off passengers at Jacksonville Airport.
Parking Facilities & Options
Traveling through JAX? Parking options are plentiful, with both on-airport and off-airport parking available.
On-airport parking is available in the Main Terminal Parking Garage, with over 3,000 spaces, and the Economy Lot, with over 1,000 spaces. The Main Terminal Parking Garage is conveniently located adjacent to the terminal, with easy access to both Concourse A and Concourse C. The Economy Lot is a short shuttle ride away from the terminal, with shuttles running every 15 minutes.
If you're waiting for a passenger to arrive, the cell phone waiting area is located just outside the terminal, with free parking for up to 45 minutes. This area allows you to wait in your car until your passenger has arrived and is ready to be picked up.
For those with disabilities, designated handicapped parking spaces are available in both the Main Terminal Parking Garage and the Economy Lot, with easy access to the terminal and shuttle service.
Off-airport parking is also available for those looking for a more economical option. Several off-airport parking lots are located within a few miles of the airport, with shuttle service to and from the terminal. These lots offer competitive rates and are a great option for those looking to save money on parking.
Get details about JAX parking options and rates, along with more economical off-airport parking options at https://www.ifly.com/jacksonville-international-airport/parking.
Transportation Options
When arriving at JAX Airport, there are several transportation options available to help you get to your destination.
If you prefer to rent a car, there are several car rental facilities located on the lower level of the terminal building. Major providers such as Avis, Budget, Enterprise, and Hertz are available for your convenience.
Taxi services are also available at the airport. The taxi stand is located outside of baggage claim area. The fare from the airport to downtown Jacksonville is approximately $30.
For those looking for a more affordable option, shared ride services such as Uber and Lyft are available. Pickup areas are located outside of baggage claim area. Please note that there may be restrictions on the number of passengers and luggage allowed.
Airport shuttles are also available for transportation to and from the airport. These services are offered by various hotels and shuttle companies. Pickup areas are located outside of baggage claim area. Fares vary depending on the destination and provider.
If you prefer public transportation, the Jacksonville Transportation Authority (JTA) offers bus service to and from the airport. The bus stop is located outside of baggage claim area. Fares start at $1.50 for a one-way trip.
Passenger Services
If you are traveling through the airport, you can expect to find a variety of helpful passenger services to make your journey as smooth as possible.
For those who need to stay connected, free wifi is available throughout the airport. If you have lost an item during your travels, be sure to check with the airport's lost and found department located in the main terminal.
Traveling with children? There are designated children's play areas in both Concourse A and Concourse C to help keep little ones entertained during layovers. Additionally, special-needs services are available to assist passengers with disabilities or other special requirements.
If you need to take care of banking needs during your travels, there are ATMs located throughout the airport. And if a medical emergency arises, there is a medical center located in the main terminal for your convenience.
Flight Status Info
As an air traveler, it's important to stay updated on the status of your flight. Fortunately, there are several ways to check for flight status at Jacksonville Airport.
One of the easiest ways to check for flight status is by using the in-airport flight displays (FIDS). These displays are located throughout the airport and provide real-time information on flight departures, arrivals, and gate information. Simply locate the FIDS and search for your flight number to get the latest updates.
Another convenient way to stay informed about your flight status is by using airline mobile phone apps. Most airlines have their own apps that allow passengers to receive alerts about departure delays, cancelations, or gate changes. These alerts can be sent via text, email, or push notifications, so you can stay informed no matter where you are.
Finally, passengers can check the status of their flight departure at Jacksonville Airport by visiting the flight departures page on ifly.com, which provides real-time updates on flight departures, delays, and gate information.
By using these methods, air travelers can stay informed and prepared for any changes to their flight schedule. Safe travels!
Airport Facts & Stats
If you're traveling to or from Jacksonville, Florida, you'll likely be using the Jacksonville Airport. This airport has three terminals: Concourse A, Concourse C, and the Main Terminal. With over 6 million passengers passing through JAX on average each year, it's a busy hub for travelers in the southeastern United States.
Several major airlines operate daily flights in and out of JAX, including American Airlines, Delta, Southwest, and United. On average, there are around 100 daily flights departing from JAX, with an average of 10,000 passengers passing through the airport each day.
JAX serves a variety of destinations, both domestic and international. On average, the airport serves around 30 destinations, with the top 5 being Atlanta, Charlotte, Dallas, Miami, and Philadelphia. For those traveling internationally, JAX offers flights to destinations such as Cancun, Mexico and Toronto, Canada.
Several airlines use JAX as a hub, including Silver Airways and Delta. Whether you're traveling for business or pleasure, JAX offers a convenient and bustling airport experience for travelers in the southeastern United States.
Airport History
JAX, also known as Jacksonville International Airport, is located in the northeastern part of Florida. The airport first opened its doors in 1968, and since then, it has been an important hub for both domestic and international flights.
Here are some significant events in the airport's history:
- 1968 - JAX Airport officially opens for business
- 1985 - The airport's terminal is expanded to accommodate more passengers
- 1990 - the airport becomes an international airport with the addition of customs and immigration facilities
- 2003 - A new parking garage is built, providing additional parking options for travelers
- 2010 - The airport undergoes a major renovation, including upgrades to the terminal and the addition of new restaurants and shops
- 2019 - Jacksonville Airport celebrates its 50th anniversary
Today, Jacksonville Airport serves over 6 million passengers annually and continues to be an important transportation hub in the southeastern United States.
Airport Contact Info
- JAX Website
- Phone: 555-555-5555
- Email: [email protected]
- Mailing Address: 123 Main Street, Jacksonville, FL 12345
Traveler Help
Where do you pick up arriving passengers?
Asked by Sabrina Smith - Wed, 5 October
You can pick passengers up at the main doors, however they request you wait in the cell phone parking lot until your passenger lets you know they are at the curb and ready to be picked up.
What number can I call to find out if my luggage has arrived since my luggage was lost
Asked by Gita - Sat, 1 October
You will need to contact your airlines directly for any lost luggage concerns.
How does Hurricane Ian affect your operations?
Asked by JAMES - Tue, 27 September
Hurricane Ian is affecting some flights. The airport recommends you check with your airlines before traveling to the airport.
Where is arrival pick up? Do all airlines pick up at the same location?
Asked by Kristine Magnuson - Sun, 18 September
Where is there a pet relief area AFTER security?
Asked by Sandra - Fri, 2 September
The pet relief area is located after security between concourses A and C, and it includes seating, handwashing sink, pick-up bag dispenser, and a trash can for droppings.
What is the cost for Valet parking?
Asked by Rocky - Thu, 25 August
Valet Parking is $26 for every 24-hour period for regular-sized vehicles and $30 if your vehicle is oversized. You also don't need a reservation.
Are dogs allowed on the airport shuttles from any of the on-site parking lots?
Asked by Denise - Mon, 22 August
We couldn't find anything that said you couldn't have a dog on the shuttle bus.
What is the number to American airlines baggage office?
Asked by anthony - Fri, 12 August
The number to reach American Airlines is 1-800-433-7300.
Is there a waiting cell phone section?
Asked by Martino - Mon, 27 June
Yes there is a cell phone waiting lot at this airport.
Where is the business center located?
Asked by Ronnique - Mon, 27 June
There isn't a business center located at JAX. They do have an Executive Conference Room available upon prior reservation.
For parking, does the Jacksonville Airport uses SunPass Mini?
Asked by Stephanie - Fri, 24 June
The JAX Airport uses JAX Passport for its frequent parking program.
How do I reserve a wheelchair at checkin?
Asked by John - Tue, 21 June
You can reserve a wheelchair when booking your flight so that it will be ready when you get there. If you have any questions while you are at the airport they do have JAX Airport Ambassadors wearing blue vests that can assist you.
Can I purchase a long term parking before departure?
Asked by LESLIE ONEIL - Sat, 21 May
No reservations are required (or an option) for this airport, including long term parking.
How far is concourse a to concourse c?
Asked by Yulia - Sun, 10 April
They are located fairly close to each other - just on opposite ends of the main area after you exit security.
Does JAX have a cell phone lot? if so where?
Asked by bill - Thu, 7 April
Yes, there is a free Cell Phone Lot. To enter the lot from Airport Road: make a left after the JAA building onto Pecan Park Road and then a left into the Waiting Lot.
Where are your pet relief stations in the terminal?
Asked by Faith A Markus - Mon, 28 March
The post-security pet relief area is located between concourses A and C near the Food Court. There is also an outdoor pet relief area located outside baggage claim on the southside of the terminal.
Is there a store that sells beach chairs?
Asked by Michele - Tue, 22 March
There does not seem to be any stores that would sell beach chairs at this airport.
Is passenger pickup located right in front of the main terminal?
Asked by Erik Nilsson - Thu, 17 March
Yes, you can pickup passengers at the Arrivals level.
Do you pay for long term parking on your way out of airport or in your vehicle on way out of parking?
Asked by Barbara Pasquale - Sun, 6 March
You pay in your vehicle as you exit the parking area.
What is the airports address?
Asked by michael barden - Fri, 25 February
The airport is located at 2400 Yankee Clipper Dr, Jacksonville, FL 32218.
Where to park for arriving passengers?
Asked by richard - Fri, 11 February
If you are picking up arriving passengers, park in the Cell Phone Lot, which is located just beyond the Jacksonville Aviation Authority (JAA) Administration Building as you are approaching the terminal. You can wait here until the passengers arrive and are ready to be picked-up.
Directions to world golf village?
Asked by Chris - Thu, 10 February
The best way to reach World Golf Village is to drive. Take I-95 south to exit 323, International Golf Parkway. Following the exit, turn right onto International Golf Parkway, and right again into World Golf Village.
On Friday I am coming in on United. I need to meet family coming in on Delta. Do all airlines use a common baggage claim area? If not, what would be the best way to plan our meeting? Thank you.
Asked by Tom - Thu, 10 February
This airport does have one shared baggage claim area, so you should be able to meet there without any issues.