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Jakarta Hatta Airport CGK

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CGK Airport Insights & Guide

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Getting to Know CGK Airport

Discover Jakarta Hatta Airport (CGK), Indonesia's busiest airport and the primary entry to its vibrant capital. Serving over 60 million passengers annually, CGK stands out with its unique "Airport Garden" - a lush, green oasis amidst the travel hustle. This concise guide equips you with essential information for a seamless journey through CGK, from flight details to amenities. For a deeper dive into airport insights, explore the Comprehensive Airport Guide on iFly, ensuring a smooth travel experience.

WATCH VIDEO: Experience the arrivals at Jakarta's Soekarno–Hatta International Airport Terminal 2 and learn about Visa on Arrival and transportation options:

CGK Airport, also known as Soekarno-Hatta International Airport, has three terminals: Terminal 1, Terminal 2, and Terminal 3. Terminal 1 serves domestic flights, while Terminal 2 serves international flights. Terminal 3 is the newest and largest terminal, serving both domestic and international flights.

Terminal 1 has 13 gates and is used by airlines such as Garuda Indonesia, Lion Air, and Citilink. Terminal 2 has 23 gates and is used by airlines such as Singapore Airlines, Emirates, and Cathay Pacific. Terminal 3 has 18 gates and is used by airlines such as AirAsia, Etihad Airways, and Qatar Airways.

To navigate the airport terminals, passengers can follow the signs and directions provided throughout the airport. There are also information desks located in each terminal to assist passengers with any questions or concerns they may have.

Use our interactive airport map to locate food, services, and airline departure gates.

Connecting Between Terminals

The airport has three terminals: Terminal 1, Terminal 2, and Terminal 3. The terminals are connected by a free shuttle bus service that runs every 15-20 minutes. The shuttle bus stops are located outside the terminals and are well signposted. The journey time between terminals is approximately 10-15 minutes.

If you prefer to walk, there is a pedestrian walkway that connects Terminal 1 and Terminal 2. The walkway is located on the second floor of Terminal 1 and takes around 15-20 minutes to walk. However, there is no pedestrian walkway between Terminal 2 and Terminal 3, so you will need to take the shuttle bus.

Frequent Flier Tips

To help make your experience at Soekarno-Hatta International Airport (CGK) as smooth and enjoyable as possible, we’ve gathered the best advice and tips from CGK-based frequent travelers, flight attendants, pilots, and airport staff. Their first-hand insights are sure to provide you with valuable guidance. Here’s what they have to say:

Navigating the Terminals

"Soekarno-Hatta has three main terminals: Terminal 1, Terminal 2, and Terminal 3. Terminal 1 is mostly for domestic flights, Terminal 2 handles a mix of domestic and international flights, and Terminal 3 is primarily for international flights. If you’re connecting between terminals, use the Skytrain for a quick and convenient transfer." — Arief S., Tangerang, July 2023

"Terminal 3 is the newest and most modern terminal at CGK. It has great signage and plenty of information desks if you need assistance. Make sure to follow the signs to avoid getting lost." — Dewi P., Jakarta, August 2023

Getting To/From the City

"The airport train is a reliable and affordable way to get to Jakarta city center. It runs every 30 minutes and takes about 45 minutes to reach the city. It's a great alternative to avoid the notorious Jakarta traffic." — Budi H., Bekasi, September 2023

"If you prefer a more private ride, using ride-hailing apps like Grab or Gojek is convenient. They have designated pick-up points at each terminal, and the rates are usually reasonable." — Siti R., Tangerang Selatan, October 2023

Parking

"For long-term parking, the Blue Sky Parking area is a good option. It's secure and offers shuttle services to the terminals. Make sure to book in advance during peak travel seasons to ensure a spot." — Ahmad K., Depok, November 2023

"If you're just dropping someone off or picking them up, use the short-term parking areas near each terminal. They are convenient and well-marked." — Lina A., Bogor, December 2023

Inside the Airport

"Terminal 3 has a wide variety of dining options, from local Indonesian cuisine to international fast food chains. Don't miss out on trying some local dishes like nasi goreng or satay while you wait for your flight." — Rina M., Jakarta, January 2024

"If you need to buy last-minute gifts or souvenirs, there are plenty of shops in all terminals. Batik and Indonesian handicrafts make for unique and memorable gifts." — Hasan J., Tangerang, February 2024

Avoiding Delays and Stress

"To avoid long security lines, try to arrive at least three hours before your international flight and two hours before a domestic flight. Early mornings and late nights are usually less crowded." — Yanti F., Jakarta, March 2024

"Keep an eye on the flight information displays and listen for announcements. Delays can happen, but staying informed will help you manage your time better and reduce stress." — Agus L., Bekasi, April 2024

iFly Tip: Access a curated selection of travel advice and resources on our Flying Info and Tips page.

Picking Up and Dropping Off Passengers

At CGK Airport, passengers can be picked up and dropped off at designated areas outside each terminal. However, curbside parking is strictly prohibited and vehicles must not be left unattended. Drivers can use the airport's short-term parking areas for up to 2 hours, located near each terminal. Alternatively, there are cell-phone waiting areas available for drivers who are waiting for their passengers to arrive.

Passengers arriving at Terminal 1 can be picked up and dropped off at the designated area outside the terminal building. For Terminal 2, the designated area is located at the ground level of the terminal building. Passengers using Terminal 3 can be picked up and dropped off at the designated area outside the arrival hall.

Parking Facilities & Options

Travelers flying in and out of the airport have several parking options to choose from. The airport offers both short-term and long-term parking, located near each of the three terminals. Handicapped parking is available in all lots and garages.

If you're waiting to pick up a passenger, the airport provides a cell phone waiting area located near each terminal. This area allows drivers to wait for their passengers to arrive before entering the airport's parking facilities.

For those looking for more economical parking options, off-airport parking lots are available near the airport. These lots offer shuttle services to and from the airport, making it a convenient and cost-effective option for travelers.

Get details about Jakarta Hatta Airport parking options and rates, along with more economical off-airport parking here.

Transportation Options

Jakarta Airport, located in Indonesia, offers several transportation options for travelers to choose from. Whether you prefer to rent a car, take a taxi, use a shared ride service, or take public transportation, there are plenty of options available to help you get to your destination.

If you prefer to rent a car, CGK has several car rental facilities available, including major providers such as Avis, Hertz, and Budget. You can easily rent a car upon arrival and explore Jakarta at your own pace.

Taxi services are also available at the airport, with designated drop-off areas located outside each terminal. Fares are typically based on distance traveled and can vary depending on traffic conditions.

For those looking for a more affordable option, shared ride services such as Grab and Gojek are available at designated pickup areas. However, it's important to note that these services may have restrictions on the number of passengers and amount of luggage allowed.

Airport shuttles are another option for travelers, with several shuttle services available to transport passengers to and from the airport. Pickup areas are typically located outside each terminal, and fares vary depending on the shuttle service and destination.

Finally, public transportation options such as buses and trains are available for those looking for an affordable and convenient way to get around Jakarta. The airport is well-connected to the city's public transportation system, making it easy to reach your destination.

iFly Tip: Learn how to book the best flights with our overweight travelers guide.

Airport Hotels

Traveling can be a daunting task, especially when considering where to stay during layovers or upon arrival. But worry no more! We've compiled a list of the best hotels to ensure your travel experience is as smooth and comfortable as possible. These hotels not only offer close proximity to the airport, but also provide excellent services and amenities. From 2-star establishments to 4-star accommodations, there are options to suit every traveler's needs. Whether you're looking for a hotel with digital amenities or one with wellness facilities, you're sure to find a hotel that meets your requirements. Start exploring these hotel options and make your travel experience a breeze! For more information, check out our Soekarno Airport Hotels.

Dining, Shopping & Enjoying the Airport

At Jakarta Hatta Airport, travelers have plenty of options for dining and shopping. Terminal 1 offers a variety of local and international cuisine, including Warung Leko for traditional Indonesian food and KFC for fast food. For those looking for a caffeine fix, Starbucks and J.CO Donuts & Coffee are also available. Terminal 2 has a wider selection of restaurants, including the popular Bakmi GM for Indonesian noodles and Sari Ratu for Padang-style cuisine. Travelers can also find duty-free shops and souvenir stores in Terminal 2.

Terminal 3 is the newest and largest terminal at Jakarta Airport, with a wide range of dining and shopping options. For a taste of Indonesian street food, try the Nasi Goreng Kambing Kebon Sirih or the Soto Betawi H. Ma'ruf. For those looking for a sit-down meal, there's the popular Fish & Co. restaurant. Terminal 3 also has a variety of retail stores, including fashion brands like Zara and H&M, as well as electronics stores like Samsung and Sony.

The locations of all food, shops, and services at CGK can be found using iFly's interactive map. For a complete list of restaurants, bars, shops, and news stands, browse the full directory here.

Passenger Services

CGK Airport is one of the busiest airports in Indonesia, serving millions of passengers every year. The airport offers a range of passenger services to ensure a comfortable and convenient travel experience for all passengers.

For those who need to stay connected, free Wi-Fi is available throughout the airport terminals. If you have lost an item, head to the lost and found desk located in each terminal to report your lost item or to claim a found item.

For families traveling with children, there are designated children's play areas located in each terminal. These areas are equipped with toys, games, and activities to keep children entertained while waiting for their flight.

The airport also provides special-needs services for passengers with disabilities or limited mobility. These services include wheelchair assistance, accessible restrooms, and designated parking spaces.

For those who need to access banking services, there are several banks and ATMs located throughout the airport terminals. Medical help is also available at the airport's medical clinic, which is staffed by trained medical professionals and is open 24/7.

Flight Status Info

As an air traveler, it is important to stay informed about the status of your flight, especially if there are any delays, cancellations, or gate changes. Fortunately, there are several ways to get flight status updates at Jakarta Hatta Airport.

One of the easiest ways to check your flight status is by using the in-airport flight displays (FIDS). These displays are located throughout the airport and provide real-time information about flight departures, arrivals, delays, and gate information. Simply find the FIDS display for your airline and flight number, and you'll be able to see the latest updates.

Another convenient way to stay informed about your flight status is by using your airline's mobile phone app. Most airlines have apps that allow you to check your flight status, receive alerts about delays and cancellations, and even check in for your flight. You can also sign up for text, email, or push notifications to receive updates about your flight status.

Passengers can check the status of their flight departure at Jakarta Airport by visiting the flight departures page on ifly.com, which provides real-time updates on flight departures, delays, and gate information.

iFly Tip: Make sure your carry-on meets airline requirements with our size and weight guidelines.

Airport Facts & Stats

  • Location: Soekarno-Hatta International Airport (CGK) is located approximately 20 kilometers west of Jakarta, Indonesia.
  • Terminals: The airport has three terminals:
    • Terminal 1: Dedicated to domestic flights.
    • Terminal 2: Serves both domestic and international flights.
    • Terminal 3: Also serves both domestic and international flights.
  • Airlines Served: Major airlines include Garuda Indonesia, AirAsia, and Batik Air. For a comprehensive list of airlines, visit the CGK Airlines Served page.
  • Passenger Traffic: The airport handles approximately 60 million passengers annually.
  • Daily Flights: CGK sees around 1,200 daily flights.
  • Top Destinations: Popular destinations include Singapore, Kuala Lumpur, Bangkok, Hong Kong, and Tokyo.
  • Hub Status: The airport is a hub for Garuda Indonesia, Lion Air, and Batik Air.

Airport History

CGK Airport, also known as Soekarno-Hatta International Airport, is the primary airport serving Jakarta, the capital city of Indonesia. The airport is named after the first President and Vice-President of Indonesia, Soekarno and Mohammad Hatta.

Here are some significant events in the airport's history:

  • 1985: the airport officially opened, replacing the old Kemayoran Airport as the main airport serving Jakarta.
  • 1991: The airport underwent a major expansion, adding a new terminal and runway to accommodate the increasing number of passengers and flights.
  • 2003: A new international terminal was opened, increasing the airport's capacity to handle international flights.
  • 2014: Jakarta Hatta Airport was ranked as the 17th busiest airport in the world by passenger traffic, with over 62 million passengers passing through the airport.
  • 2017: The airport underwent another major expansion, adding a third runway and a new terminal to further increase its capacity.
  • 2020: Jakarta Airport implemented strict health protocols in response to the COVID-19 pandemic, including mandatory temperature checks, social distancing measures, and increased cleaning and disinfection of airport facilities.

Today, CGK continues to serve as a major hub for air travel in Southeast Asia, connecting millions of passengers to destinations around the world.

Airport Contact Information

For more information about Soekarno-Hatta International Airport, please refer to the following contact details:

  • IATA Code: CGK
  • Airport Website
  • Phone: +62 21 550 5179
  • Email: [email protected]
  • Mailing Address: Soekarno-Hatta International Airport, Jl. Raya Bandara Soekarno-Hatta, Tangerang, Banten 19120, Indonesia

Note that the contact information provided here is subject to change by the airport operator(s).

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Jakarta Hatta Airport Q&A

The airport has three terminals: Terminal 1 serves domestic flights, Terminal 2 serves international flights, and Terminal 3 serves both domestic and international flights.
The terminals are connected by a free shuttle bus service that runs every 15-20 minutes. There is also a pedestrian walkway connecting Terminal 1 and Terminal 2, but no walkway between Terminal 2 and Terminal 3.
Designated pick-up and drop-off areas are located outside each terminal. Curbside parking is prohibited, but short-term parking and cell-phone waiting areas are available.
The airport offers short-term and long-term parking near each terminal, handicapped parking, and off-airport parking lots with shuttle services.
Travelers can rent a car, take a taxi, use shared ride services like Grab and Gojek, or take public transportation such as buses and trains.
Yes, there are several hotels near the airport offering a range of services and amenities, from 2-star to 4-star accommodations.
The airport has a variety of dining options, including local and international cuisine, and a range of retail stores, including duty-free shops and fashion brands.
The airport offers free Wi-Fi, lost and found services, children's play areas, special-needs services, banking services, and a medical clinic.
Flight status can be checked using in-airport flight displays, airline mobile apps, or the flight departures page on ifly.com.
The airport handles over 60 million passengers annually, has three terminals, and serves as a hub for airlines like Garuda Indonesia, Lion Air, and Batik Air.

Find more help here for your journey through the airport