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Guest Services and Help

Phoenix Sky Harbor Airport PHX

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Guest Services at Phoenix Sky Harbor PHX Airport

Other services offered at PHX Airport:

Information booths are located in each of the terminals - Terminal 2, Terminal 3 and Terminal 4 (T2, T3, T4)

General List of Services in Terminals 2, 3 and 4:
Animal Relief areas on level 1 of : T2 at doors 7-8, T3 at door 3, T4 at door 1
ATM Banking  (At Arrivals of T1 & T3; and at T4 in the lobby, near checkpoints A & C, and near B & D gates)
Chaplain/ Travelers Aid (in T4)
Currency Exchange (in T4, level 3)
Family Assisted Restroom
Mailbox (located outside on curb at T2 & T3; at level 2's NW curb of T4)
Military & Veterans Hospitality Room - see USO below)
Paging Assistance Locations
Phoenix Airport Museum Exhibitions
Play Areas (at T4, past security)
Staffed Information Counters
Wireless Internet, FREE at all terminals!
USO Arizona - (602-275-3813 - open weekdays 8am-8pm/ weekends 8am-4pm.) - located above the lobby of T2
A special and private space was set aside at Sky Harbor Airportis for members of the Military and veterans and their families. It is equipped with comfortable sofas and chairs, a computer, a large-screen TV, games and children’s play area. This was made possible by donations and fundraising efforts of the Phoenix Military Veterans Affairs Commission. The lounge is staffed by volunteers.

Lost & Found

For items lost: On the plane or in the airline gate area, call the airline (see below.) At a checkpoint, call the TSA at 602-626-1453. In the common areas of the airport including the terminals, PHX Sky Train®, buses or parking areas, please call the Sky Harbor Lost and Found office at 602-273-3333 and leave a message or e-mail us at [email protected]. Please note: Property lost in the terminals, PHX Sky Train®, buses or parking garages is held in possession for only 10 days (except keys, which are held 30 days) unless other arrangements are made. After the hold period, property is either donated, disposed of, or sent to Phoenix Police Department depending on the content. You may contact our office for further information on how property disposition is determined. ** Please note the website reclaimlostproperty.com - sky harbor lost and found Service, or any similar company or websites, are NOT affiliated with Sky Harbor.  All reports of lost items and inquiries should be directed to the phone numbers or email above. ** Airline Lost & Found Phone Numbers Air Canada – 888-689-2247
Alaska Airlines – 602-225-5064
American Airlines – 480-693-4182
Boutique Air – 855-268-8478 or 415-449-0505
British Airways – 602-306-4868
Delta/Sun Country – 602-681-0354
Frontier Airlines – 602-833-3779
Hawaiian – 602-220-0680
JetBlue – 602-275-3209
Southwest – 602-286-3485
United – 602-782-2614
WestJet – 602-275-0877

Mail Center

Mail boxes are conveniently in front of each terminal


Pet Relief:  Pet Parks Sky Harbor has three areas for pets to stretch their legs, drink water and take potty breaks (mitts for cleaning up provided). (No post-security areas are available at this time.)
1. The Pet Patch is located at east of Terminal 2, near doors 7-8.
2. The Paw Pad is located at parking garage of Trminal 3, level 1, north side.
3. The Bone Yard is located at west side of Terminal 4, level 1, outside of baggage claim.1.
4.  A new one is located at the 44th Street PHX Sky Train® Station; and .
5.  another new one at East Economy Parking.
One is located at the 44th Street PHX Sky Train® Station and the other at East Economy Parking.


Smoking is permitted only in designated outdoor areas. 

Smoking areas are available at:
T2 at east and at west sides of the ground level;
T3 at est, wet, north & south sides of the terminal's ground level.
T4 at south, ground level; at north & south side of level 2

International Travelers at Phoenix Sky Harbor PHX Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control (or use one of the  the APC kiosks if US or Canadian citizen or come from one of the visa-waiver countries) , pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.
PHX Airport has Global Entry.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.