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Guest Services and Help

Richmond Airport RIC

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Guest Services at Richmond RIC Airport

Other services offered at Richmond Airport:

The Visitor Information Center (tel. 804-236-3260) - located on the terminal's lower level - informs you about the greater Richmond region offerings. It is open weekdays 9:30am-4:40pm; weekends noon to 5pm).  Or open:  visitrichmondva.com/rmcvb-partners/about-rmcvb/
Outside Phone Numbers For Richmond International Airport
Main Switchboard (804) 226-3000
Emergency (804) 226-0001
Lost and Found (804) 226-3056
TDD (804) 226-3056
The USO Center (tel. 804-236-7234 or visit: usocentralva.org) is exclusively for US service personnel and their dependents, is open 8am-9pm daily. You need a military ID for entry.

Lost & Found

1. If you lost an item onboard your airplane or in the gate area, contact your airline's lost & found department.

2. Airport Dispatch (tel. 804-226-8585) handles lost & found items and can be found on the lower level of the passenger terminal. Its hours are weekdays 8am-11am & 1-4pm.  Unclaimed property will be held for 60 days.

Mail Center


Pets are not permitted inside the terminal unless in a kennel; working dogs can be on a leash.
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. 

Pet Relief Areas or located in the grassy areas between parking garage and terminal (with clear signs); cleanup material is provided.


International Travelers at Richmond RIC Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

Passenger Tips

As your hub for information about Richmond Airport, iFly.com can help you get to, through, and between airports with ease. Here are some suggestions that can help you on your visit to the airport:

  • Need some cash or local currency for your trip? Check here for the location of in-terminal ATMs or currency exchangers.
  • Find business services here, like copy machines, postal services, or notaries.
  • In the event of an emergency, the airport is prepared to accommodate those with special needs and provide medical attention for minor medical issues.
  • Check here to view a list of which airlines are served by the airport.
  • Be sure to know how long you will need to wait at the security checkpoint closest to your gate.
  • Take advantage of the free wifi and explore the web if you have some time before your departure! Additionally, you can relax, grab a snack, and browse the shops.
  • If you're flying into a city from another location and require a speedy way to reach your destination, contact one of these taxi or limousine services.