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Guest Services and Help

Richmond Airport RIC

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Guest Services at Richmond RIC Airport

Other services offered at Richmond Airport:

The Visitor Information Center (tel. 804-236-3260) - located on the terminal's lower level - informs you about the greater Richmond region offerings. It is open weekdays 9:30am-4:40pm; weekends noon to 5pm).  Or open:  visitrichmondva.com/rmcvb-partners/about-rmcvb/
Outside Phone Numbers For Richmond International Airport
Main Switchboard (804) 226-3000
Emergency (804) 226-0001
Lost and Found (804) 226-3056
TDD (804) 226-3056
The USO Center (tel. 804-236-7234 or visit: usocentralva.org) is exclusively for US service personnel and their dependents, is open 8am-9pm daily. You need a military ID for entry.

Lost & Found

1. If you lost an item onboard your airplane or in the gate area, contact your airline's lost & found department.

2. Airport Dispatch (tel. 804-226-8585) handles lost & found items and can be found on the lower level of the passenger terminal. Its hours are weekdays 8am-11am & 1-4pm.  Unclaimed property will be held for 60 days.

Mail Center


Pets are not permitted inside the terminal unless in a kennel; working dogs can be on a leash.
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. 

Pet Relief Areas or located in the grassy areas between parking garage and terminal (with clear signs); cleanup material is provided.


International Travelers at Richmond RIC Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.