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Guest Services and Help

San Diego Airport SAN

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Guest Services at San Diego SAN Airport

Other services offered by San Diego Airport:
Information booths are open 8am-11pm, and are staffed by Airport Volunteer Ambassadors, who are trained to be of assistance in all travel-related matters.They can be recognized by their green polo shirts with ‘Airport Information’ emblazoned on the back, Volunteers have specific information pertaining to hotels, rental cars, taxicabs, courtesy shuttles, or public transportation. Volunteers staff information booths in the baggage claim area of Terminals 1 and 2; they also roam the terminals and drive a courtesy cart in Terminal 2 West (post security) for passengers having trouble walking.
You can contact Information at Terminal 1, tel. 619.231.7361; at Terminal 2, tel. 619.231.5230

Bicycle Racks are available free for public use in the following locations: Commuter Terminal Lot (East End) - Located on the east side of the parking lot directly in front of the Commuter Terminal. Terminal 1 Parking Lot - Under the Terminal 1 sky bridge in the area between the escalator and Transportation Island. Terminal 2 Parking Lot (East End) - Located outside of the building in the parking lot that is connected to Terminal 2 via a sky bridge. Terminal 2 Parking Lot (West End) - These racks are located below the west sky bridge connecting the west end of Terminal 2 with the parking lot.
Cruise Ship Terminal connection from San Diego International Airport - The Cruise Ship Terminal is located approximately two miles east of SDIA on N. Harbor Drive.
Medical Equipment Rental is provided by SpecialCare & includes wheelchair & oxygen concentrators - available 24/7 at 1-800-794-4076.
Shoeshine service from Goodfellows is available at:
T1 at Southwest Airlines gates 3 - 10,
T2 at gates 20-32, near gate 36 and 48.
T2 West, post-security, just outside of checkpoint neargate 48.
Television Service at gate hold areas featureing CNN Airport Network.
Unaccompanied Minors: By prior arrangement, unaccompanied minors may be met at the aircraft arrival gate by an airline representative. As another option, you may also contact your respective airline to make arrangements for a Gate Pass. Otherwise, the Information Desks, staffed by Volunteer Airport Ambassadors and located in each of the baggage claim areas of Terminal 1 and Terminal 2, are good locations to meet arriving passengers.
USO: The Neil Ash USO Center at San Diego International Airport is the nation's largest USOcenter, providing our military with a welcome respite while traveling. The Center was previously  located in Terminal 2, but due to ongoing construction until 2013, it was relocated temporarily to Terminal 1, next to Alaska airline ticket counter. Getting from the parking facility to T1, simply walk across the pedestrian bridge; at T1, take the escalator down to the first floor and look to your left. If arriving by plane at T2 go to baggage claim, turn left, follow USO sign;  if arriving by plane tat T1, go to baggage claim, turn right, look for USO sign. The USO center is neasr in the center of both terminals. For more information, please call (619) 296-3192.
Vending Machines for beverages & snacks are available at Cell Phone Lot and at Economy Lot.

Lost & Found

Lost & Found The San Diego Airport Lost and Found office is located in terminal two west and on the lower level. Our business hours are 7 am to 11pm daily, closed for lunch from 10:00-11:00 am, and 7-8 pm. Items found in the airport terminals, curbside areas, parking lots or airport operated shuttles are stored securely for 90 days before disposition. Items such as cosmetics, toiletries, pillows, and water bottles are kept for seven days. We do not take custody of items lost on board aircraft, in for hire vehicles such as taxis and door to door shuttles, in public busses, or in rental cars. For items lost onboard an aircraft, please contact your airline. The lost and found office does not store food items. All food items will be disposed of upon receipt.   Contacting Lost and Found    Hours - Open daily 7 am to 11 pm. Closed for lunch 10:00 to 11:00 am and 7 to 8 pm.
    Phone: (619) 400-2140 
    Fax: (619) 400-2141 
    Email: [email protected]   Mailing Address    San Diego International Airport 
    Lost and Found 
    3835 N. Harbor Dr. Ste 1097 
    San Diego, CA 92101 

How Are Found Items Claimed and Returned? The Lost and Found staff will secure all found items and make every effort to research and locate potential owners. You may arrange for the return of items by: On-site pickup: If you properly identify items, you may pick them up during normal business hours. 
We require a picture ID at the time of pick up. Representatives of the owners may pick up items with proper 
identification and verified permission of owners.   Federal Express: With a Fed Ex account, the Lost and Found Office can prepare items for shipment Monday - Friday before 3:30 p.m.

Mail Center

All five mailboxes at SDIA are located curbside (outdoors).

Mailboxes inside can be found in front of the Commuter Terminal, at Terminal 1 in front of Southwest Airlines and United Airlines, and at Terminal 2 near each of the two Red Bus stops.


Animals are not permitted in the terminal at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

PETS: Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly


San Diego Airport is a smoke-free facility. Smoking is only permitted outside of the terminal buildings. California law prohibits smoking within 20 feet of all entrances to public buildings.

International Travelers at San Diego SAN Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.