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Guest Services and Help

Sao Paulo Guarulhos Airport GRU
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55 °F / 13 °C 6:48 AM
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Guest Services at Sao Paulo Guarulhos GRU Airport

Lost & Found

Did you forget or lose something at GRU Airport? Check our Lost and Found.  LOST AND FOUND
Terminal 3 – Mezzanine
​​ e-mail: perdidoseachados@gru.com.br
​ 6:30 am - 22:00 pm. 

Mail Center


Live animals may be transported in non-cargo aircraft in a compartment intended for cargo and baggage. The transport of domestic animals (dogs and cats) in the passenger cabin may be admitted provided that the animals are transported with safety, in appropriate packaging and without causing discomfort to the other passengers. It is also permitted to transport a trained dog to lead a person with a sight or hearing problem in the passenger cabin. The passenger must present the animal�s health certificate, supplied by the State Department of Agriculture, by the Post of the Animal Defense Department and a Veterinary doctor.


International Travelers at Sao Paulo Guarulhos GRU Airport

Find more help here for your journey through the airport