Airport Maps & Terminal Guide
Getting Around the Airport
The two-leveled terminal building structure at Syracuse Hancock Airport has a centralized security checkpoint and two extending Terminals: South Terminal A and North Terminal B. Both Terminals A and B at the SYR Airport can be accessed through the Main Terminal building.
Main / Center Terminal
The lower level of the centralized Main Terminal houses the TSA Pre-enrollment center. Other services and amenities include two Male and Female restrooms, a Rainwater Harvesting Viewing Area, Syracuse Regional Aviation Museum, SRAA Board Room, and Conference Room 1114. Outside there are Rental Car services available.
On the upper level, there is an ATM at the centre, and restrooms for males, females, and restrooms towards the east and west side. Two baby care rooms are located at either ends of the terminal area. On the east, there is a Pet Relief Room. At two locations, there is a Hearing Impaired Video Phone.
South Terminal A
The lower level of Terminal A houses the baggage claim carousels C and D with airline ticketing counters for Allegiant, American Airlines, and JetBlue. There is an Information Counter near baggage claim carousel D and across from it, there is an Automated External Defibrillator. WiFi access is provided throughout the terminal and elevators/escalators take you to the upper level.
The upper level of Terminal A houses the gate area and has Gates 1, 3-6, 8-12, 14, and 15. These gates are served by American Airlines, JetBlue, Allegiant, and Frontier. Near Gate 1, there is an ATM and restrooms for males, females, and families. Another male and female restroom is near Gate 11 and Gate 05. Across Gate 15, there is a Barbershop. WiFi access is provided throughout the upper level of the terminal as well.
To get better oriented, see the Syracuse Hancock International Airport Terminal A Map (SYR Map).
North Terminal B
The lower level of Terminal B houses the baggage claim carousels A and B with airline ticketing counters for Frontier, Delta, and United airlines. Between the carousels and ticket counters, there is a baggage claim office. There is an Information Counter near baggage claim carousel D and across from the Frontier airline ticket counter, there is an Automated External Defibrillator. WiFi access is provided throughout the terminal and elevators/escalators take you to the upper level.
The upper level of Terminal B houses the gate area and has Gates 20-27. These gates are served by Delta and Frontier airlines. The services and amenities on this level include a Military Courtesy Room. WiFi access is provided throughout the upper level of the terminal as well.
To get better oriented, see the Syracuse Hancock International Airport Terminal B Map (SYR Map).
Food, Shops & Amenities
There are many options for shopping and dining around SYR airport. Some notable shops and restaurants include Say Si Bon, Dunkin Donuts, and Jamba Juice in the Center Terminal; Heritage News & Gifts, Middle Ages Grab & Go, and Middle Ages Restaurant in South Terminal A; Johnny Rockets, eSavvy Tech Shop, and Syracuse Deliveries, Inc. North Terminal B.
The security checkpoints at the SYR airport are monitored by the Federal TSA - Transportation Security Administration. Only passengers possessing tickets are allowed to proceed beyond any of the security checkpoints. All security checkpoints provide access to the concourses and airplane gates.
The hours and wait times estimates for each security checkpoint can be found on the Syracuse Hancock International Airport Security Wait Times Page.
International Arrivals & Transfers
Both South Terminal A and North Terminal B serve international passengers without any requirement of preclearance of customs. For more information about these terminals, please scroll up.
- Arrive 90 minutes before flight time in case of domestic flights, and two hours before flight time in case of international flights.
- Print your boarding passes beforehand or use electronic boarding passes to save time
- Get all information regarding baggage sizes, airline schedule, curbside pickup/dropoff, or wheelchairs, prior to reaching the airport
- Keep your identification documents and other items of need in a small carry-on bag
- When traveling with kids, keep items to keep them busy and engaged such as games, laptops, books, snacks, or others depending on their interest