Guest Services at Birmingham-UK BHX Airport
2. Aircraft Viewing Area with picnic benches & view of runway is at Carpark 5 (first 15 mins free).
3. Passenger of Thomson, First Choice & Falcon may drop off their bags a day before departure at the Thomson check-in desk between noon and 10pm.
4. A designated smoking area is in the Departure lounge.
Lost & Found
All items lost in the terminal and on a number of airlines should be brought to Luggage-Point, where they are stored securely and logged into their online Lost Property search engine at www.airport-lostproperty.com. If your item has been left on a plane, it may still be with your airline. Airline contact details are found here.
Repatriation Fee: Each item processed as Lost Property is thoroughly checked and vetted to try and locate contact information for the rightful owner. As a result, a storage and administration charge may apply. Repatriation Options: if an item is claimed, but can’t be collected in person, the following options are available:
1.) Nominated collection – If you can arrange for a friend or relative to pick up your lost item(s), let us know who they are and when they will be arriving. They will also need to provide us with a form of ID (passport/driver’s licence), so that we can authorise the release of your item to that person.
2.) Shipping – If collection can’t be arranged, Luggage-Point can send positively identified item(s) to any address through our Shipping & Courier service. Items can be sent to you, home or abroad, subject to the relevant retrieval charge plus applicable shipping costs.
3.) Storage – If collection and shipping are not the options for you, Luggage-Point can store your lost item(s) in our secure storage facilities for a period of up to 42 days until collection can be arranged.
Please visit https://www.luggage-point.co.uk/left-luggage/to see details of Luggage-Point's storage service. Location: Luggage-Point Airport Services desk. Summer Opening Hours: 0400-2200 Winter Opening Hours: 0400-2000
Telephone: 0330 223 0893 Email: [email protected]
*(Prescription drugs are exempt from charge) **(Items collected within 30 minutes of being processed can be collected without charge) ***(Large items that have been claimed must be collected within 14 days of being claimed or will be subject to a £10 daily storage fee in addition to standard charge) Luggage not on the carousel? Please contact your airline or their baggage handling agents. Luggage-Point does not operate this service.