Guest Services at Birmingham-UK BHX Airport

1. Sky Zone at the North Pier near gate 4 offers a free interactive play area.
2. Aircraft Viewing Area with picnic benches & view of runway is at Carpark 5 (first 15 mins free).
3. Passenger of Thomson, First Choice & Falcon may drop off their bags a day before departure at the Thomson check-in desk between noon and 10pm.
4. A designated smoking area is in the Departure lounge.

Lost & Found

For items lost at the check-in counter, at the departure gate area or onboard the airplane, contact your airline.
For missing baggage - email giving  as much details of the missing bag as possible to: [email protected]

If you lost an item inside the passenger terminal of BHX Airport, go to the Lost Property Office on level one of the terminal - or call 0121 767 7987 or email:   [email protected]

Mail Center


Birmingham International Airport accept registered assistance dogs if travelling on approved airlines and routes. Please contact the OCS helpdesk if assistance is required.


Smoking is not allowed at BHX Airport.

International Travelers at Birmingham-UK BHX Airport