Guest Services at Cleveland Hopkins CLE Airport
The Airport Information Desk, open seven days a week to assist passengers with questions, comments or concerns. It is located on the ticketing level of the main terminal between the Southwest Airlines ticket counter and Security Checkpoint B.
The CLE Customer Service Office is on the baggage claim level of the main terminal and is open Monday through Friday, 8:00 a.m. to 5:00 p.m. (EST).
located throughout the airport and are available to assist passengers in navigating the airport, provide information and directions to local venues, and to assist delegates and groups attending functions in Cleveland. The Airport Ambassadors can be identified by their smiling faces, helpful attitudes and the gold blazers they wear.
Convention and Visitors Bureau
CLE Airport Ambassadors maintain an information and visitors booth located on the baggage claim level at the airport. The booth is in the center of that level, open seven days a week. Brochures provided by the Convention & Visitors Bureau of Greater Cleveland concerning area lodging, transportation, restaurants and attractions are on display and available twenty-four hours a day.
For further information on activities in Cleveland, visit the Convention & Visitors Bureau of Greater Cleveland or call 1.216.621.4110 (toll-free at 1.800.321.1001).
The lounge, located on the airport's baggage claim level (adjacent to carousel 1) , provides a place to grab a snack, e-mail a loved one, shoot a game of pool, or just get away from the stress and noise of the busy airport. For additional information, please contact the Bob Hope USO Lounge at 1.216.433.7313, or visit its website at usocleveland.org.
Lost & Found
For items left in an airline hold room or on board an aircraft, your airline's lost & found department - this also applies to lost baggage.
United States postage stamps are available for purchase from a self-service stamp machine located in the PlazaShops area across from the Simply Books store, and at any of the USBank ATMs located throughout the terminal.
The pet relief area at CLE Airporrt is at the South of end of baggage claim, nearest to Carousel 2. Owners will exit through Door 1 and walk to the left (following signs) around the corner. Pet waste pickup bags and a trash receptacle are available. Owners are asked to please clean up after their pets.