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Guest Services and Help

Dallas Fort Worth Airport DFW

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Guest Services at Dallas Fort Worth DFW Airport

Other DFW Airport services:  Note:  A24 = Terminal A, area 24.
If you need assistance or have questions, ask one of DFW Airport's many Ambassadors - they will be happy to help. Airport Information booths are located in each terminal.

Main Number: 972 574 8888
DPS Information Hotline: 972 574 5530
TDD Phones are located in all terminals
Travelers Aid Dallas/Fort Worth: 972 574 4420
The Guest Services Center is located at Terminal B, Area 14.
Paging  & Operations:   At Terminals A & C - tel. 972-973-3112; at Terminals B, D & E: tel. 972-973-3112.  Also white paging telephones (with red background) are available in all terminals come with specific instructions for use.

The services listed below  - Airline Clubs, 'Minute Suites', Personal Care & Miscellaneous - indicate Terminal & area - i.e., "B14" means: Terminal B, Area 14:

Airline Clubs:  American Admirals Club - A24, B6, C20, D24;  British Ariways Lounge - D21;  Delta Sky Club  - E10,  Korean Air Lounge - D21;  Lufthansa Lounge - D21;  Priority Pass -D21, E7;  Qantas Business Lounge - D21;  The Club at DFW - D21;  United - E5.
Minute Suites:  'Minute Suites' with showers have arrived at Terminal D, near gate D23 (Terminal A will have soon two).  Each Minute Suite has a daybed with pillows & blankets, screens out outside noise, and delivers the equivalent of a 3-hour sleep in only 26 minutes. The suites includes DIRECTV, Internet access, and flight-tracking information. Current fees for a 1-hr minimum stay are $34, increase every 15 mins thereafter by $8.50, and have a flat rate for overnight stays at $125.
Personal Care:
Barber Shop - C17; 
Manicure -  D20, D24
Massage Chairs - D20, D224
Massage Therapist - D20, D24
Pedicure - B24, D20, D24
Shoe Shine by DFW Barber Shop - C17;  by Goodfellows - A14, A35, B10, B20, C10, C27, D21, D25, D36, E14, E36
Shower: D23
XpresSpa - D20, D24
Yoga Studio - D40
Children's Play area - D1; Aquafina Jr. Flyers Club - A13, B12, C14,   at McDonald's - D33.
Entertainment:  In-Motion Entertainment - D10, D31, E16;  Terminal D3 Theaters - D18;  DFW Airport Walking Path - D6-D40;
Pet hotel 'Pradise 4 Paws' is on 3010 N. Airfield Drive; pet reief area E34
Security Checkpoint Mailers at pre-security: A21, A22, A35, B9, B19, C10, C21, C31, D16, D23, D30, E8, E15, E33
Tax-Free Shops - pre-security D30
Travel insurance by Travelex - pre-security D11, D22;  international re-check D24, D36
Travelers Aid - E4 Lower Level, pre-security (tel: 972-973-4420; fax 4425).   It also handles some of Lost & Found inquiries.
USO Center - B15, D22.

Lost & Found

DFW Airport Lost & Found (for items not lost on plane): (972) 973 4420
American Airlines & American Eagle (for items lost on plane): (972) 425 2465
Refer to our Airlines section for additional contact info.

Mail Center

U.S. Post Office  tel. 972 456 2000
FedEx drop box is at A13, C2 & D23.
U.S. Mail Boxes are at A13, B14, C12, D23, E31.

Security Checkpoint Mailers are located outside of Securiy at  all terminals.


Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. 

A Pet Hotel called 'Paradise 4 Paws' is located on 3010 N. Airfield Drive.
The Pet Relief area is at Terminal D, area 18.


Designated smoking areas are available outside of each terminal entrance. Smoking is not permitted inside of any DFW terminal.

International Travelers at Dallas Fort Worth DFW Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.