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Guest Services and Help

Las Vegas Airport LAS

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Guest Services at Las Vegas McCarran LAS Airport

Other Services offered at LAS Airport (in alphabetical order):

Airport & Airline Lounges:  United Presidents Club at T1, D Gates.   The Club at LAS at T1, D gates and T3, E gates - a fee-based VIP lounge assessible to all passengers.
Check-in Options at LAS (Mobile, Self-serve, & Remote) :
   (a) Mobile check-in - download your mobile boarding pass - if not checking in baggage, proceed straight to your gate:  Presently participating airlines: Alaska, American, Delta, United, US Airways.
   (b) Self-serve 'Speed-Check-in' kiosks - use touch screen menu & select airline; at popup of airline reservation system, insert credit or frequent flyer card, then follow furthr instructions; remove the printed boarding pass: if you need to check bags, stop at ticketing count for baggage dropoff; otherwise proceed straight to security checkpoint.
   (c) Remote Check-in 'SpeedCheck Advance': Bags-To-Go agents tag & store your bags and give you the participating airline boarding pass. Bags-To-Go will transport your bags to LAS for TSA screening and onward loading to your departing aircraft. No need to use ticketing counters - on arrival at LAS, walk straight to security checkpoint and on to your gate.  Location, type of service & participating Airlines items:
   1. Harrah's - at  luggage service room - full check-in service for Delta, Southwest, United, US Airways, Virgin Atlantic & WestJet
   2. LV Convention Center - at Central Concourse, across from Exibit Hall C3, next to security: with kiosk check-in only for Delta, Southwest, US Airways, Virgin Atlantic.
   3. Luxor Hotel- at North lobby, next to VIP check-in; kiosk-check-in only for Delta, Southwest US Airways, Virgin Atlantic.
   4. MGM Grand Hotel- at main lobby, full check-in for Delta, Southwest US Airways, Virgin Atlantic.
   5. Riviera Hotel - (no location available), full check-infor Delta, Southwest US Airways, Virgin Atlantic, WestJet
   6. The Palazzo Hotel - at main lobby directly inside main entrance; kiosk & full check-in for Delta, Southwest US Airways, Virgin Atlantic.
   7. The Venetian Hotel - at main lobby next to Concierge; kiosk & full check-in for Delta, Southwest US Airways, Virgin Atlantic
   8. The Rental Car Center at 7135 Gilespie Street, LV - at main lobby, to the left; kiosk check-in only for Delta, Southwest US Airways, Virgin Atlantic
Checkpoint Mailers at security checkpoints - intended for items not allowed through security checkpoint.
Fitness Center - The first of its kind located inside a major U.S. airport, 24-Hour Fitness offers shower and locker room facilities, dry sauna, a cardiovascular workout area complete with big screen TVs, and a full compliment of exercise equipment. For more information, call 702-261-3971. Located: ES area.
Guest Services, Airport Information and Travelers Assistance
For Airport Information & assistance regarding paging, flight, parking or general information - please dall 702-261-511, or visit one of the information booths.
Furthermore, roving Passenger Service Representatives in maroon jackets, or Visitor Assistance (VIVA) volunteers dressed in bright yellow shirts, can address your concerns.
Global Entry is available at T3, at baggage claim level's Customs: door 58 (follow signs to office) or visit globalentry.gov . 
Kids Play Area
- An unsupervised Kids Play Area at T1, Concourse D,  gives restless children a chance to stretch their muscles and their imaginations. The aviation-themed area features an interactive mini control tower and mock jet engine.
Lockers using biometric technology - are located at all Concourses of T1 & T3 - storage up to 48 hrs.
Massage - at ES location - relax between flights with a chair or table massage available at 24 Hour Fitness.
Meeting Places: 
   At T1: Either at the baggage carousel (the overhead screens show incoming flights) or at the nearby information booth.  If your party does not need to retrieve baggage, meet your party on level 2 at the Cannon Avion Museum's red Thunderbird car. 
   At T3:  If your party has to retrieve baggage, meet them at level 0 (zero) at the appropriate carousel (domestic arrivals use Carousels 1-10; international arrivals 8-10. Meet international arrivals at the Information booth at east end of the terminal--right outside of Customs.
Passenger Pickup / Dropoff
- at T1: Pickup on Level 2 next to Ticketing/Check-in;  at T3: Pickup on Level 1 adjacent to Ticketing/Check-in.  Or use the short-term garage - first 15 mins free (insert ticket at exit gate instead of walk-up pay station). (For more details, refer to "Airport Parking" page.
Physical Therapy is available at T3's E gates.
The "Tram" Connector - (a) from T1's level 2 at C gates to T1's baggage claim & Parking; (b) on level 0 (zero) from D gates to both T1 & T3  at their respective baggage claim & garages.
Shoeshine - Concourses A, B, C, D.
USO Las Vegas - at pre-security Shopping/Dining Esplanade. A large facility with many amenities, including movie theater & lounge areas.

Lost & Found

Items lost in the public areas of McCarran International Airport, including the security checkpoints and gate areas, may have been turned into our Lost & Found inventory. To find out if we have your item, please click the “Submit a Report” button to submit a Lost Item Report. We will keep your information in our database for 30 days and notify you should we find a potential match. If you left an item onboard an aircraft, please contact the airline directly regarding your property. If you need the phone number for your airline, view the list of airlines serving McCarran International Airport. All items that are found and stored in the Lost and Found Department must be claimed within 30 days, or the item(s) will be disposed of. The Department of Aviation is not responsible for items lost or damaged in transit. If you have any questions or need further assistance, please call us at (702) 261-5134. Office hours are 7:30 am to 6:00 pm PST Sunday-Friday, except major holidays.  

Mail Center

A full-service U.S. Post Office is at T1, Level 2 , pre-security Shopping/Dining Esplanade.
Mail Drop Boxes: Drop boxes for Federal Express are located in T1at Concourses A, B, C, D; and at E gates at T3.


Pet Relief Areas are at T1 outside baggage claim and ticketing, and at T3 at both ends of the departures /ticketing level.
Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation!


McCarran International Airport is a non-smoking facility. Smoking is permitted in designated areas only.

International Travelers at Las Vegas McCarran LAS Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to follow directions to Level Zero, wre they to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

For Customs (CBP) call 702.736.2253

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.