Guest Services at London Heathrow LHR Airport

Lost & Found

For items lost onboard your airplane or in the gate area, contact your airline.

Lost & found items inside the passenger terminal are turned over to LHR's Lost Property Office (operated by Bagport UK Ltd) at Terminal 3 in the Heathrow Express building, below Arrivals, and at Terminal 5 in the Arrivals Hall, near domestic arrivals. 
It is recommended that you search the database at to trace your lost item (it can take 24-48 hrs for an item to be registered, and items will be kept or 3 months.
If you see your item listed, use the online contact form; you will then receive a code, whereupon you should go to:, type in your code, pay service fee (from zero to 20 pounds) and add address to send it to.

Open 7am-7pm;  phone hours 9:30am-4:30pm daily; Telephone (throughout UK) 0844 824 3115; or from outside UK +44 (0)20 8634 4130; or visit:

Mail Center



International Travelers at London Heathrow LHR Airport