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Guest Services and Help

Montreal Trudeau Airport YUL

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Guest Services at Montreal Trudeau YUL Airport

Lost & Found

 Lost and found items can be claimed at the airport cloakroom. Information (24/7): 514 633-2076 or 514 633-2077 E-mail: [email protected] Note: If you think you’ve left an item on a plane, please contact your airline.  

Mail Center


Pets are allowed in the terminal as long as they are in a cage or on a leash. If you are travelling with your pet, please ask your airline before you leave about the options available to you, the type of cage to use, how to prepare your pet, restrictions and applicable fees, etc. In most cases, this information is provided on your carrier’s website. If your pet travels as cargo, you must pick it up from your airline’s cargo services area.


In accordance with the regulations currently in effect, the Montréal–Trudeau terminal offers a non-smoking environment. Smoking is strictly prohibited throughout the terminal as well as on the apron. Nevertheless there are smoking areas in front of the terminal.

International Travelers at Montreal Trudeau YUL Airport

Passenger Tips

As your hub for information about Montreal Trudeau Airport, iFly.com can help you get to, through, and between airports with ease. Here are some suggestions that can help you on your visit to the airport:

  • Need some cash or local currency for your trip? Check here for the location of in-terminal ATMs or currency exchangers.
  • Find business services here, like copy machines, postal services, or notaries.
  • In the event of an emergency, the airport is prepared to accommodate those with special needs and provide medical attention for minor medical issues.
  • Check here to view a list of which airlines are served by the airport.
  • Be sure to know how long you will need to wait at the security checkpoint closest to your gate.
  • Take advantage of the free wifi and explore the web if you have some time before your departure! Additionally, you can relax, grab a snack, and browse the shops.
  • If you're flying into a city from another location and require a speedy way to reach your destination, contact one of these taxi or limousine services.