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Guest Services and Help

Nashville Airport BNA

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Guest Services at Nashville BNA Airport

Other Services offered at Nashville BNA Airport:

The Information Centeris located at the center of the Baggage Claim Level. It provides customer paging, including visual paging for the hearing impaired, language assistance, information and passenger guidance. Tel: 615-275-1675

Children's Entertainment:
a. Flights of Fantasy Sculpture: located outside the ground transportation level entrance.
b. Airfield Observation Area located inside the airport: rocking chairs assist viewing between A/B & C/D checkpoints.
c. Children's Play Areas are located in the gate areas.
Escalators: For arriving passengers, down escalators to Baggage Level are located to the left or right after exiting through Checkpoints. From Baggage Level, down escalators are located in front of and to the left and right of the Welcome Center.
For departing passengers, up escalators are located on the Ground Transportation Level.
Notary Service is available (free) at the Information Center, the Baggage Claim Level. (Wright Travel also has notary services at a fee)
Opryland Desk: Located on the Ground Transportation Level behind the escalator. You may confirm or make reservations and/or request various services.
Paging: Assistance at Information Center, located on Baggage Claim Level and Courtesy Phones throughout concourses. If you need to page an individual, you may stop by the Information Center or pick up a Courtesy Phone located throughout the terminal and call 615-275-2098.
Page Answering: Go to nearest beige courtesy phone located on walls throughout terminal and call Information Center at 275-1675. (Number is also posted at phone.)

Lost & Found

If you have lost or found an item at Nashville International Airport, contact or visit the Information Center located on the Baggage Claim Level. Items are kept for 30 days from the date the item was found. Call (615) 275-1675.

Mail Center

UPS box at BNA's Baggage Claim Level, center, and across from Delta Ticket Counter.
FedEx  box across from Information Center desk on baggage claim level.
Postage stamps are available at Fifth Third Bank ATM (near gate B10, near gate C14, at baggae clim level across from carousel 7.


Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly


Smoking is only permitted in: (a) Designated areas outside of the terminal facilities on all three levels of the terminal, and (b) Graycliff Boutique & Lounge (with purchase), located on Concourse B, near Gate B-10, and on Concourse C, near Gate C-10.

International Travelers at Nashville BNA Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

Passenger Tips

As your hub for information about Nashville Airport, iFly.com can help you get to, through, and between airports with ease. Here are some suggestions that can help you on your visit to the airport:

  • Need some cash or local currency for your trip? Check here for the location of in-terminal ATMs or currency exchangers.
  • Find business services here, like copy machines, postal services, or notaries.
  • In the event of an emergency, the airport is prepared to accommodate those with special needs and provide medical attention for minor medical issues.
  • Check here to view a list of which airlines are served by the airport.
  • Be sure to know how long you will need to wait at the security checkpoint closest to your gate.
  • Take advantage of the free wifi and explore the web if you have some time before your departure! Additionally, you can relax, grab a snack, and browse the shops.
  • If you're flying into a city from another location and require a speedy way to reach your destination, contact one of these taxi or limousine services.