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Lost And Found

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BNA Airport Lost and Found

Traveling can be a whirlwind of experiences, and sometimes, amidst all the excitement, we might misplace an item or two. If you've lost something at the Nashville Airport, don't worry. This guide provides a comprehensive overview of the airport's Lost and Found procedures, from how to contact the department, where to retrieve your belongings, to how to file a report. Whether you've left something in the terminal, at security checkpoints, or even on the plane, we've got you covered.

Scroll down to get specific information about what to do if you lost an item at BNA.

Contact Information and Operating Hours

If you've misplaced an item at Nashville Airport, the Lost and Found department is ready to assist you. You can reach them by phone at (615)-275-2098 from 6:30 a.m. to 10:30 p.m., seven days a week. Alternatively, you can visit the Information Desk located on Level 1 (Ground Transportation Level) in the center of the terminal. The operating hours for item retrieval are also 6:30 a.m. to 10:30 p.m., seven days a week.

Location-Specific Procedures

Items Lost in Airport Terminals

If you suspect you've lost an item in the public areas of the airport such as restrooms, gate seating areas, or curbside, these items are usually taken to the airport's Lost and Found department.

Items Lost at Security Checkpoint Areas

For items lost at security checkpoints, please contact the Transportation Security Administration (TSA). You can file a claim or report a lost item using their online form which can be accessed here.

Items Lost in Other Areas

If you've lost an item in areas like parking lots, rental car facilities, or shuttle buses, these items are typically taken to the Lost and Found department of the airport. Please contact them directly for assistance.

Items Lost on the Plane

If you believe you have left an item on the aircraft upon arrival at Nashville Airport, there are several options available to you. First, you can return to the gate where your flight arrived. If the plane is still there, the gate agent may allow you to check for your item. Alternatively, you can go to the lost and found desk if one is available at the airport.

Another option is to visit the luggage/baggage services desk for your airline. This is typically located in the baggage claim area. Finally, you can contact your airline directly. Many airlines have procedures in place to help passengers recover lost items.

Lost Checked Baggage

If your bag does not appear in the baggage claim area within a reasonable amount of time, it's important to take action quickly. Most airlines have a baggage service office located in the baggage claim area. Report your missing bag to the airline, providing as much detail as possible about the bag and its contents. The airline will typically provide you with a file reference number. Keep this number safe as you will need it for follow-up calls and/or claims.

Here are the contact details for the most popular airlines servicing Nashville Airport:

If your airline is not listed above, check out airlines that serve BNA for contact info and more.

How to File a Report

For the quickest resolution, it's best to file a lost item report as soon as possible. You can file a report online at no charge using the Lost Item Inquiry form. Be prepared to provide your First and Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the item including brand, color, size, type, and identifiable features. The more detailed your description, the easier it will be to identify and return your item.

Collection, Delivery, and Charges

Once your item has been located, you can retrieve it from the Information Desk located on Level 1 in the center of the terminal. Please note that there may be fees associated with storage, delivery, or processing of lost items. More information on any applicable fees can be obtained directly from the Lost and Found department.

Special Considerations

Special care is taken for sensitive items like passports or electronics. Additional security measures may be in place for such items to ensure privacy and security. Unclaimed items are handled according to airport policy and legal requirements. Please be cautious of third-party services that may charge unauthorized fees for lost and found services.

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Frequently Asked Questions (FAQ)

If you've lost an item at the airport, you should contact the Lost and Found department. You can reach them by phone at (615)-275-2098 from 6:30 a.m. to 10:30 p.m., seven days a week. Alternatively, you can visit the Information Desk located on Level 1 in the center of the terminal.
If you've lost an item at the security checkpoint, you should contact the Transportation Security Administration (TSA). You can file a claim or report a lost item using their online form which can be accessed here.
If you've lost an item on the plane, you can return to the gate where your flight arrived, visit the lost and found desk at the airport, visit the luggage/baggage services desk for your airline, or contact your airline directly. Many airlines have procedures in place to help passengers recover lost items.
If you've lost your checked baggage, you should report your missing bag to the airline as soon as possible, providing as much detail as possible about the bag and its contents. The airline will typically provide you with a file reference number for follow-up calls and/or claims.
You can file a report for a lost item online at no charge using the Lost Item Inquiry form. Be prepared to provide your First and Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the item.
Once your item has been located, you can retrieve it from the Information Desk located on Level 1 in the center of the terminal. Please note that there may be fees associated with storage, delivery, or processing of lost items.