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Lost And Found LA Ontario Airport

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ONT Airport Lost and Found

When travelling, losing an item can be a distressing experience. Whether it's a cherished personal belonging, important documents, or any other item, knowing where to turn to can make all the difference. At the LA Ontario Airport, there are specific procedures and resources in place to help you recover your lost items. This article provides a comprehensive guide to the airport's Lost and Found office, including its contact information, operating hours, location-specific procedures, and steps to file a lost item report.

Scroll down to get specific information about what to do if you lost an item at ONT.

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Contact Information and Operating Hours

The Lost and Found office at the airport is conveniently located in Terminal 2, just behind the Information desk. Here are the detailed contact details:

  • Address: 2500 E. Airport Drive, Ontario, CA 91761
  • Phone: (909) 544-5128
  • Email: [email protected]

The office operates from Monday to Friday, 9 AM to 6 PM Pacific Standard Time (PST). Please note that the office is closed on weekends and holidays. For night and weekend pick-ups, you can request an appointment by contacting the Lost & Found office during normal business hours.

Location-Specific Procedures

Items Lost in Airport Terminals

If you suspect that you have lost an item on the airport property, be it inside or outside the terminals, excluding security checkpoint areas, immigration and customs areas, airline lounges, or items left on an airplane, you should contact the Lost & Found office.

Items Lost at Security Checkpoint Areas

For items lost at a TSA security checkpoint, you can contact the TSA directly at +1-909-544-5128.

Items Lost in Other Areas

For items lost in areas such as parking areas, rental car facilities, or on shuttle buses, you should first contact the Lost & Found office. If you left items on an airport courtesy or rental car shuttle, they may have been returned to the Rental Car Center.

Items Lost on the Plane

If you believe you've left an item on the aircraft after arriving at LA Ontario Airport, don't panic. You have several options to recover your belongings. You can return to the gate where your flight arrived, but keep in mind that access may be limited once you've exited. If possible, check with the airline's gate agent for assistance.

Another option is to visit the Lost and Found desk if one is available at the airport. They often receive items found onboard the aircraft or in the airport facilities. Alternatively, you could also go to the luggage/baggage services desk for your airline, typically located in the baggage claim area. They can assist with items left on the plane or lost during transit.

If you're unable to locate your item through these methods, your final option is to contact the airline directly. They may have a specific process for handling lost items.

Lost Checked Baggage

If your bag does not appear in the baggage claim area within a reasonable amount of time after your flight's arrival, it's essential to take action promptly. First, check with the airline's baggage services desk located in the baggage claim area. They can help track your bag and initiate a lost baggage claim if necessary.

Here are the contact information for the most popular airlines that service LA Ontario Airport:

If your airline is not listed above, check out all airlines that serve ONT for contact info and more.

How to File a Report

To file a report for a lost item, you can fill out the form available at Lost Item Inquiry. The form requires you to provide your First/Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features. Prompt reporting increases the chances of recovering your lost item.

Collection, Delivery, and Charges

You can collect your found items from the Lost & Found office during their operating hours. If you need to pick up items outside of these hours, you can request an appointment. Please note that all items stored in the Lost & Found Department must be claimed within 90 days, or they will be disposed of.

Special Considerations

For sensitive items like passports or electronics, it's important to provide as much detail as possible in your lost item report to aid in the identification and recovery process. Be cautious of third-party services that may charge unauthorized fees for lost and found services. Always contact the airport's Lost & Found office directly for assistance.

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Frequently Asked Questions (FAQ)

The Lost and Found office at the airport is conveniently located in Terminal 2, just behind the Information desk. The detailed contact details are: Address: 2500 E. Airport Drive, Ontario, CA 91761; Phone: (909) 544-5128; Email: [email protected].
The office operates from Monday to Friday, 9 AM to 6 PM Pacific Standard Time (PST). The office is closed on weekends and holidays. For night and weekend pick-ups, you can request an appointment by contacting the Lost & Found office during normal business hours.
If you suspect that you have lost an item on the airport property, be it inside or outside the terminals, excluding security checkpoint areas, immigration and customs areas, airline lounges, or items left on an airplane, you should contact the Lost & Found office.
For items lost at a TSA security checkpoint, you can contact the TSA directly at +1-909-544-5128.
If you believe you've left an item on the aircraft after arriving at LA Ontario Airport, you have several options to recover your belongings. You can return to the gate where your flight arrived, visit the Lost and Found desk, go to the luggage/baggage services desk for your airline, or contact the airline directly.
If your bag does not appear in the baggage claim area within a reasonable amount of time after your flight's arrival, it's essential to take action promptly. First, check with the airline's baggage services desk located in the baggage claim area. They can help track your bag and initiate a lost baggage claim if necessary.
To file a report for a lost item, you can fill out the form available at Lost Item Inquiry. The form requires you to provide your First/Last Name, Contact number, Date and Time of travel, Airline used, and a detailed description of the property.
You can collect your found items from the Lost & Found office during their operating hours. If you need to pick up items outside of these hours, you can request an appointment. Please note that all items stored in the Lost & Found Department must be claimed within 90 days, or they will be disposed of.