Guest Services at Sao Paulo Guarulhos GRU Airport

Lost & Found

If you lost an item at the airline counter, at the gate area or onboard your airplane, or if your bag has been damaged or is missing - contact your airline directly or e-mail:  [email protected]

For items lost in the passenger terminal, contact the Lost and Found office located at the interconnecting corridor on the departures level, or call tel. (11) 2445-3786.

Mail Center


Live animals may be transported in non-cargo aircraft in a compartment intended for cargo and baggage. The transport of domestic animals (dogs and cats) in the passenger cabin may be admitted provided that the animals are transported with safety, in appropriate packaging and without causing discomfort to the other passengers. It is also permitted to transport a trained dog to lead a person with a sight or hearing problem in the passenger cabin. The passenger must present the animal�s health certificate, supplied by the State Department of Agriculture, by the Post of the Animal Defense Department and a Veterinary doctor.


International Travelers at Sao Paulo Guarulhos GRU Airport