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Guest Services and Help

Austin Bergstrom Airport AUS

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Guest Services at Austin Bergstrom AUS Airport

Other services available at AUS Airport:

General Information

(24-hours a day)
Airport Police
(24-hour number) (512)530-COPS
Report a Crime: (512)530-TIPS
Lost and Found: (512)530-7600
Airport Paging
(24-hour number)
Airport Parking Information
(24-hour number)
(512)530-ABIA (2242)

Lost & Found

Items left in the Barbara Jordan terminal ABIA’s lost and found department is located at the west end of baggage claim, past the SuperShuttle counter.  If you leave a message, please leave your name, contact phone number and a brief description of the lost item. Hours of Operation:
Monday – Thursday 7:00 a.m. - 3:00 p.m.
Friday  7:00 a.m. - 2:00 p.m.
Closed Saturday and Sunday
512-530-MYID (6943) Items left at the security checkpoint:
TSA Lost and Found 512-386-2015
Monday through Friday: 8 a.m. – 5 p.m.
Closed Saturday and Sunday Passengers departing from the South Terminal Please  Click Here Items left on the airplane Please contact your airline

Mail Center



International Travelers at Austin Bergstrom AUS Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.