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Guest Services and Help

Hartford Bradley Airport BDL

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Guest Services at Hartford Bradley BDL Airport

Other services offered by Bradley Airport:

Information Booth & Paging Service
Available at Terminal A, pre-security . For upper-level paging call (860) 292-2075; for lowr-level paging call (860) 292-2056 .
Ground Transportation: tel. 860-292-2042
Tourist Information: CT's Heritage Valley, tel. 1-800-248-8283.
U.S. Customs, tel. 860-292-1314
10 Minute Manicure, Terminal A, Food Court, post-security
American Audio Visual, at Sheraton Hotel Hotel Lobby, pre-security
Shoe Shine, Terminal A, Concourses C & E, post-security

Lost & Found

LOST AND FOUND ITEMS AT BDL Please review the information below and contact the appropriate party to inquire about a lost item: AIRLINES To inquire about an item left behind on an aircraft, please contact the airlines’ baggage claim department. Contact information for airlines serving Bradley International Airport can be found here: http://www.bradleyairport.com/journey/airlines/ TSA Articles lost or unattended anywhere within the inspection lanes and the screening area are processed by the TSA’s lost and found personnel. Inquiries should be directed to the TSA at (860) 804-4109. STATE POLICE Articles located anywhere else on airport grounds are turned over to State Police. Passengers wishing to claim an item should call (860) 292-7400.

Mail Center


Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly


International Travelers at Hartford Bradley BDL Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

For inquiries regarding U.S. Immigration, contact U.S. Customs and Border Protection, open weekdays 8:30am-5pm:
U.S. Customs and Border Protection (Agriculture Officer) (860) 386-7121
U.S. Customs and Border Protection (860) 292-1314