CUN Airport Insights & Guide
- Frequent Flier Tips
- Airport Recent News
- Navigating the Terminals
- Connecting Between Terminals
- Picking Up and Dropping Off Passengers
- Parking Facilities & Options
- Transportation Options
- Airport Hotels
- Dining, Shopping & Enjoying the Airport
- Passenger Services
- Flight Status Info
- Airport Facts & Stats
- Airport History
- Airport Contact Information
- Frequently Asked Questions
Getting to Know CUN Airport
Welcome to the online guide for Cancun Airport, the gateway to the famed Mexican city of Cancun and the Riviera Maya. Known for its three expansive terminals and a free shuttle service connecting them, CUN is an airport designed with the convenience of its travelers in mind. This guide will provide an extensive overview of the airport, from navigating its terminals to exploring its vast array of dining and shopping experiences. For those embarking on journeys to or from other global destinations, our essential guide to airports is a handy tool to navigate the world's airports with ease.
WATCH VIDEO: Experience the arrivals at Cancun Airport from Dallas Fort Worth on American Airlines:
Airport News
Travelers heading to Cancun Airport can look forward to new and expanded flight options in 2024. Spirit Airlines is celebrating its 20th anniversary in Cancun with new savings and expanded services, making travel to this popular destination even more accessible. Additionally, seasonal nonstop flights between Memphis and Cancun are set to resume this summer, providing more convenient options for travelers from the Memphis area (sources: PR Newswire, Action News 5).
Navigating CUN's Terminals
CUN has three terminals: Terminal 1, Terminal 2, and Terminal 3. Terminal 1 has 7 gates and is used exclusively by Mexican airlines. Terminal 2 has 22 gates and is used by both domestic and international airlines, including Delta, United, and Southwest. Terminal 3 has 12 gates and is used by international airlines such as Air Canada, British Airways, and Lufthansa.
To navigate the airport, passengers should first check which terminal their airline is using. Once inside the correct terminal, there are plenty of signs and information desks to help guide passengers to their departure gate. Each terminal also has a variety of food and retail options for passengers to enjoy before their flight.
Use our interactive airport map to locate food, services, and airline departure gates.
Connecting Between Terminals
CUN Airport has three terminals, Terminal 1, Terminal 2, and Terminal 3. The terminals are connected by a free shuttle bus service that runs every 10-15 minutes from 5:00 AM to 11:00 PM. The shuttle bus is a convenient way to get between the terminals and takes approximately 5-10 minutes depending on traffic.
If you prefer to walk, Terminal 1 and Terminal 2 are connected by a covered walkway, which takes approximately 10 minutes. Terminal 3 is located a bit further away and is not connected by a walkway. If you need to walk to Terminal 3, plan for a 15-20 minute walk.
Frequent Flier Tips
To help make your experience at Cancun Airport (CUN) as smooth and enjoyable as possible, we’ve gathered the best advice and tips from CUN-based frequent travelers, flight attendants, pilots, and airport staff. Their first-hand insights are sure to provide you with valuable guidance. Here’s what they have to say:
Navigating the Terminals
"Cancun Airport has four terminals, and knowing which one your airline operates from can save you a lot of time. Terminal 2 is mostly for domestic flights and some international flights, while Terminal 3 handles many international flights from the U.S. and Canada. Terminal 4 is the newest and serves both domestic and international flights. Always double-check your terminal before arriving." — Carlos M., Playa del Carmen, QR, August 2023
"If you’re connecting flights, be prepared to walk or take the shuttle between terminals. The signage is clear, but it can be a bit of a trek, especially during peak times. Allow yourself at least 45 minutes to get from one terminal to another." — Ana P., Puerto Morelos, QR, September 2023
Getting To/From the City
"The ADO bus service is reliable and cost-effective for getting to downtown Cancun or Playa del Carmen. The buses are comfortable and have air conditioning, which is a blessing in the tropical heat. You can buy tickets at the counters inside the terminals." — Javier R., Cancun, QR, July 2023
"If you’re staying at a resort, many offer complimentary shuttle services. Make sure to arrange this in advance to avoid the hassle upon arrival. Taxis are available but can be quite pricey compared to pre-booked shuttles." — Maria L., Isla Mujeres, QR, August 2023
Parking
"Parking at Cancun Airport is straightforward, but it can fill up quickly during peak travel seasons. The long-term parking lot is a good option if you’re leaving your car for more than a few days. It’s secure and has shuttle services to the terminals." — Luis G., Puerto Aventuras, QR, October 2023
"For short-term parking, the lots are conveniently located near the terminals. However, they can get crowded, so it’s best to arrive early to find a good spot." — Sofia T., Tulum, QR, November 2023
Inside the Airport
"If you have a long layover, Terminal 4 has some great dining options, including local Mexican cuisine. There are also plenty of shops for last-minute souvenirs or travel essentials." — Diego F., Cancun, QR, December 2023
"The VIP lounges in Terminals 2 and 3 are worth the extra cost if you want to relax in a quieter environment. They offer complimentary snacks, drinks, and Wi-Fi, which can make a long wait much more bearable." — Elena C., Playa del Carmen, QR, January 2024
Avoiding Delays and Stress
"Cancun Airport can get very busy, especially on weekends and holidays. Arrive at least three hours before your international flight to get through security and immigration without stress. The lines can be long, but they move relatively quickly." — Ricardo V., Cozumel, QR, February 2024
"Use the fast-track security service if you’re in a hurry. It’s available in all terminals and can save you a significant amount of time during peak hours. It’s a small price to pay for peace of mind." — Laura H., Akumal, QR, March 2024
iFly Tip: For a complete resource on air travel topics, visit our Flying Info and Tips page.
Picking Up and Dropping Off Passengers
At CUN Airport, passengers can be picked up and dropped off at designated curbside areas outside each terminal. However, there are strict restrictions on curbside parking, and vehicles cannot be left unattended. Drivers must remain in their vehicles while waiting for passengers to avoid causing congestion and potential safety hazards.
For those who need to wait for arriving passengers, there are cell-phone waiting areas available near each terminal. These areas provide a convenient and free option for drivers to wait until their passengers have arrived and are ready to be picked up. Once passengers are ready, drivers can then proceed to the designated curbside area for pick-up.
Parking Facilities & Options
When it comes to parking at the airport, travelers have several options to choose from. The airport offers both covered and uncovered parking lots, as well as a multilevel garage located near Terminal 2.
If you're looking for a convenient option while waiting for your arriving party, there are cell phone waiting areas available for free at the airport. These areas are located near the airport entrance and are perfect for short-term parking.
For those with disabilities, Cancun Airport offers designated handicapped parking spaces in all parking lots and garages. These spaces are located near the entrances and exits for easy access to the terminals.
If you're looking for a more economical option, off-airport parking lots are available near the airport. These lots offer shuttle service to and from the airport and can be reserved in advance for a hassle-free experience.
Get details about Cancun Airport parking options and rates, along with more economical off-airport parking here.
Transportation Options
CUN provides a variety of ground transportation options to choose from. Visitors can rent a car, take a taxi, use a shared ride service, take an airport shuttle, or use public transportation to get to their destination.
For car rental services, major providers such as Avis, Hertz, and Enterprise are available at the airport. Visitors can easily rent a car and explore the city on their own.
Taxi services are available at the airport, with designated drop-off areas outside the terminal building. Fares may vary depending on the destination, so it is recommended to confirm the fare with the driver before getting into the taxi.
Shared ride services such as Uber and Lyft are also available at the airport. Pickup areas are located outside the terminal building, and there may be restrictions on the number of passengers and luggage allowed.
Airport shuttles are a convenient option for visitors who want to travel to their destination without the hassle of driving. The service is available 24/7, with pickup areas located outside the terminal building. Fares may vary depending on the destination, so it is recommended to check with the shuttle service provider.
Public transportation options such as buses and trains are also available at the airport. Visitors can take the ADO bus to travel to different parts of the city. The bus stop is located outside the terminal building, and fares may vary depending on the destination.
iFly Tip: Navigate airline policies with ease using our overweight passenger tips.
Airport Hotels
Are you looking for the perfect place to rest before or after a long flight? Our comprehensive guide to CUN Hotels offers a variety of options to suit every traveler's needs. From luxury accommodations like the Hilton Garden Inn, located just 0.2 miles from the airport, to budget-friendly options such as the Comfort Inn, we have you covered. For those seeking wellness and relaxation, the OMA Holistic Healing Center is an excellent choice. Explore our guide to find the perfect hotel for your needs, all within close proximity to the airport for your convenience.
Dining, Shopping & Enjoying the Airport
the airport offers a wide variety of dining and shopping options for travelers. Whether you're looking for a quick bite or a sit-down meal, there are plenty of options to choose from. In Terminal 3, travelers can find popular fast-food chains such as McDonald's and Subway. For those looking for a more upscale dining experience, Terminal 2 offers a restaurant called La Bonita, which serves traditional Mexican cuisine. Terminal 1 has a variety of options, including Starbucks, Burger King, and Bubba Gump Shrimp Co.
When it comes to shopping, Cancun Airport has a great selection of stores to choose from. In Terminal 2, travelers can find luxury brands such as Cartier and Hugo Boss. For those looking for souvenirs and gifts, Terminal 3 has a variety of stores selling traditional Mexican crafts and clothing. Terminal 1 has a mix of stores, including a duty-free shop and a convenience store for last-minute travel essentials.
The locations of all food, shops, and services at Cancun Airport can be found using iFly's interactive map. For a complete list of restaurants, bars, shops, and newsstands, see your options here.
Passenger Services
CUN Airport is a modern and well-equipped airport that offers a range of passenger services to make your travel experience as comfortable and stress-free as possible.
For those who need to stay connected, free Wi-Fi is available throughout the airport terminals. If you lose an item during your travels, the lost and found office is located in Terminal 2. Families with young children can take advantage of the children's play area, located in Terminal 3. For travelers with special needs, the airport provides a range of services, including wheelchair assistance and accessible restrooms.
Banking services are available in Terminal 2, where you can find ATMs and currency exchange booths. If you require medical assistance, there is a medical center located in Terminal 2, staffed by trained medical professionals who can provide first aid and emergency care.
Flight Status Info
As a traveler, it's important to stay informed about the status of your flight. Cancun Airport offers various resources to help you stay up-to-date with your flight's departure time, gate information, and any possible delays or cancelations.
One helpful resource is the in-airport flight displays (FIDS) located throughout the airport. These displays provide real-time updates on flight departures, arrivals, and gate information. Be sure to check the FIDS regularly to ensure you have the most up-to-date information about your flight.
In addition to the FIDS, many airlines offer mobile phone apps that can alert you about any changes to your flight status. These apps allow you to receive push notifications, text messages, or emails about departure delays, cancelations, or gate changes. Make sure to download your airline's app before your trip and enable notifications to stay informed.
Lastly, passengers can check the status of their flight departure at Cancun Airport by visiting the flight departures page on ifly.com, which provides real-time updates on flight departures, delays, and gate information.
iFly Tip: Learn how TSA PreCheck can help you skip the long lines and security hassles.
Airport Facts & Stats
- Location: Cancun International Airport (CUN) is located in Cancun, Mexico.
- Terminals: The airport has three terminals: Terminal 1 (domestic flights), Terminal 2 (international flights), and Terminal 3 (newest and largest, opened in 2016).
- Passenger Traffic: Cancun International Airport handles approximately 25 million passengers annually.
- Daily Traffic: The airport manages around 70,000 passengers and 500 flights per day.
- Airlines Served: Major airlines include American Airlines, Delta Air Lines, and United Airlines. For a complete list of airlines, visit the CUN Airlines Served page.
- Top Destinations: The most popular destinations from CUN are Mexico City, Monterrey, Guadalajara, Houston, and Miami.
- Hub Status: Cancun International Airport serves as a hub for Interjet, VivaAerobus, and Volaris.
Airport History
The airport, also known as Cancun International Airport, is the second busiest airport in Mexico and serves as a gateway to the popular tourist destination of Cancun and the Riviera Maya.
Here are some significant events in the airport's history:
- 1970s - The Mexican government selects Cancun as the site for a new tourism development project, which includes the construction of a new airport.
- 1974 - Construction of the airport begins.
- 1978 - The airport opens to commercial flights.
- 1989 - A new terminal building is constructed to accommodate the growing number of passengers.
- 1999 - The airport undergoes a major expansion project, which includes the addition of a second runway and a new terminal building.
- 2010 - The airport opens a new Terminal 3, which increases the airport's capacity to handle up to 25 million passengers per year.
- 2017 - The airport handles a record-breaking 23 million passengers.
Today, Cancun Airport is a modern and efficient airport that serves as a hub for many airlines, connecting passengers to destinations across Mexico, the Caribbean, and the Americas.
Airport Contact Information
For more information about Cancun International Airport, please refer to the following contact details:
- IATA Code: CUN
- Airport Website
- Phone: +52 998 848 7200
- Email: [email protected]
- Mailing Address: Cancun International Airport, Carretera Cancún-Chetumal Km 22, Benito Juárez, 77565 Cancún, Q.R., Mexico
Note that the contact information provided here is subject to change by the airport operator(s).
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Cancun Airport Q&A
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