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Guest Services and Help

Jacksonville Airport JAX

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Guest Services at Jacksonville JAX Airport

Other services offered ast JAX Airport:

The Welcome Center and Airport Information Booth
offering information on hotels, shuttles & services -  located on the lower level near baggage claim. During busy hours it is staffed by trained Airport Ambassadors (volunteers).
Delta Sky Club - Concourse A
Comfort Zone Spa 904-741-3700: next to Starbucks at pre-security; next to Chili's at post-security.
The USO lounge on the lower level, behind the Welcome Center booth is staffed by volunteers and open daily 7am-11pm.
InMotion Pictures DVD Rentals are available at post-security.
Tony's Shoe Shine - in courtyard and at post-seucrity.

Lost & Found

f you lost an item on the aircraft or in the gate seating area, please contact your airline's Lost & Found Department:   *        AirCanada *        AmericanAirlines *        Allegiant *        Delta AirLines *      Frontier *        jetBlue *        SilverAirways *        Southwest *        United   If you lost an item in your rental vehicle, please contact your rental car agency’s lost and found office:   *        Alamo *        Avis *        Budget *        DollarThrifty *        Enterprise *        Hertz *        National   If you lost an item at the security checkpoint, please call The TSA’s Lost and Found Office at 904-380-4069   If you lost an item in the terminal, please CLICK HERE to file a claim. If a match to your lost item is found, we wil contact you with information on how to retrieve it.  

Mail Center


Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation.

Boarding for cats and dogs is available at the Pet Paradise Resort (tel. 904-741-0050 or visit Petparadiseresort.com)  - located on Pecan Park Rd., North, next to economy parking lots.


International Travelers at Jacksonville JAX Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.