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Guest Services and Help

Boston Logan Airport BOS

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Guest Services at Boston Logan BOS Airport

Other services offered at Logan Airport:

Public Information Booths (or call 617-561-1800) - on the lower level baggage claim areas of each terminal. Public Service Representatives assist you with questions and concerns regarding ground transportation, airline services, concession inquiries, special needs and TTY services.

800-23-LOGAN Service - Logan's help desks - Public Service Representatives assist callers with questions and concerns regarding ground transportation, commuting challenges, airline support services, weather operations as well as offering TTY services.

Children Services - Kidport play areas are serving the little travelers - located at Terminal A, by Gate A18, and at Terminal C at Gate C25.

Hotel Reservations: Central Reservation of New England located at lower level, pre-security in JetBlue baggage claim area, across from rental car phone board.  It offers free service for discount hotel reservations with best rates for Boston hotels and motels; tel. 1-800-332-3026.

Beauty Salon / Spa Facilies - Classique Hair and Nail Salon &  Be Relax Spa at Terminal C (tel. 617-569-5880); and XpresSpa at Terminal B.

Classic Shoe Shine Valet at: TA, post security by gates 3-5; TB, American Airlines & US Airways side departure level; TC, departure level, pre- and post-security, gates 25-36.

USO - for military personnel and their families. Terminal C, ground level, pre-security; 617-561-1634.

Lost & Found

Boston Logan's 'Lost and Found' program is operated by the Massachusetts Port Authority, Public Services Department. This program is for lost items found in public areas of the terminals.   Please note that items lost in the TSA checkpoints, on aircraft, airline gate boarding areas, or Customs and Border Protection are not managed by the Boston Logan Lost and Found Program. See below for lost and found contacts for TSA, Customs and Border Protection and airlines operating at Boston Logan.   Report Lost Item by Phone You can report a lost item by calling 617-568-7514 and leave a message regarding your lost item, please leave details as to what terminal, airline and location, the more specific the better. Please note that you will only be contacted if your item is found. If you do not hear back from the Lost and Found office then your item was not loc ated.   Report Lost Item Online You can also report a lost item online where you can enter the information regarding the lost item in the automated form.   Your information on the lost item from your phone message or the automated form will be researched and if your item is located, you will be contacted to arrange for pick up at the Lost and Found Office located at the departure’s level between Terminals B and C, across from the Airport’s Administration Briefing room.   Retrieve Lost Item You may retrieve your item(s) in person from the Lost and Found Office located on departures level between Terminals B and C, across from th Airport's Administration Briefing Room.   Office Hours: 7:00AM-11:30PM daily   You may also use a local shipping service to ship the item back to you at your own cost. Please contact the local shipping company directly for more information. (You will need to provide the Massport lost item number). UPS Store 0696 Email: [email protected] Phone: 617-568-9215   Lost Items at Security Checkpoints For items lost at checkpoints, please contact the TSA at 617-561-2047.   Lost Items at Customs Hall For items lost within Customs and Border Protection, please contact CBP at 617-568-1810.  Lost Items on Aircraft or Boarding Areas If your item was lost on an aircraft or within an airline boarding area, please call the airline directly. Airline phone numbers may be found here.

Mail Center


Pets are not allowed inside the terminals, unless in a kennel - except working dogs on a leash.

For pet relief areas, contact your nearest information booth or any other airport staff!


Logan Airport is a smoke free environment.

International Travelers at Boston Logan BOS Airport

Most of Boston Logan's international arrivals are being processed at Terminal E's US Customs & Border Patrol.

All international arrivals  - with the exception of those who went through U.S. Customs clearance at participating airports - are being processed at Termial E and need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

Baggage Transfers: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting airline's check-in counter (which may be in another terminal) and  check them in before proceeding through security check and on to your departure gate. 
Your bags will be automatically transferred if  both arriving & departing airlines (a) belong to the same Airline Alliance,  (b) code-share with another airline; or (c) if both flights were bought on one ticket.

Meeting point: After baggage claim & customs clearance - and if being met by someone, - meet Terminal E's Arrivals Hall at level 1 of Terminal E .