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Guest Services and Help

Houston Hobby Airport HOU

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Guest Services at Houston Hobby HOU Airport

Other services offered at HOU Airport:

Multi-lingual Special Service Representatives
(SSRs) in uniform are located at various high-traffic locations throughout the terminal. SSRs welcome visiting dignitaries and provide assistance to medical patients. The airport staff can also book the airport meeting room or suggest alternative accommodations at some of the major hotels nearby.
For Paging, use the black airport telephones located inside the main lobby - or the white phones located in the Central Concourse area .
USO Service - available to U.S. Military members & their families, includes TVs, computers, and snacks - located at Central Conncourse, near gate 40.
Visually or hearing challenged individuals may request more information by calling 713/640-3000 or our TDD number, 713/641-7781.

Lost & Found

TSA: Items lost at the security checkpoint are held by the TSA: 1-281-443-5301 or [email protected]. Airlines: Items lost while in flight are held by the airline.  View airline contact details. CBP: All passports found are turned over to the U.S. Customs and Border Protection within five (5) business days. Please contact IAH CBP at 1-281-230-4672. Rental Car: For items left on Car Rental Shuttle Buses, please contact First Transit at 1-281-233-1013 or email [email protected]. Airport Lost & Found: The IAH Airport Lost & Found office is located on the Arrivals Level (Lower Level) in Terminal E.
Hours: 8 a.m. – 5 p.m., Monday – Friday (closed Saturdays, Sundays and holidays)
Phone:  1-281-230-3299 Report a lost item (non-airline)

Mail Center

A Mail Box in the Central lobby of HOU Airport.


Pets are not permitted inside the Terminal unless in a kennel - with the excepion of working dogs on a leath.
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation.

Pet relief areas:  east side of baggage claim & north of passenger pickup.


Smoking is not permitted inside the terminal complex.

International Travelers at Houston Hobby HOU Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.