Guest Services at Austin Bergstrom AUS Airport

Other services available at AUS Airport:

General Information

(24-hours a day)
Airport Police
(24-hour number) (512)530-COPS
Report a Crime: (512)530-TIPS
Lost and Found: (512)530-7600
Airport Paging
(24-hour number)
Airport Parking Information
(24-hour number)
(512)530-ABIA (2242)

Lost & Found

You find the Lost & Found office at AUS Airport near the rental cars counters in the the baggage claim area.
For items lost in the gate area or onboard your airplane, contact your airline's lost & found department.
For items lost at the security checkpoint, cass TSA at 512-386-2015.
For items lost in the terminal, contact Lost & Found office at (512) 530-6943, or e-mail for more information:  [email protected]

Mail Center



International Travelers at Austin Bergstrom AUS Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.