With three runways and over 2M passengers a year, the airport is served by major airlines and regional jet services offering nonstop flights to most hub airports in the eastern United States & Canada, with connections worldwide.
The Fairfield Inn by Marriott Rochester Airport (1-866-237-5979 or 529-5000) is within walking distance of the passenger terminal, offering a 'Park & Fly' package.
The passenger terminal at Greater Rochester International has ticketing and boarding gates on the upper level and baggage claim and rental cars on the lower level. To improve the flow of passengers in the terminal, the airport constructed a centralized security checkpoint.
The check-in level with three entries (A, Center & B) leads to the check-in counters EBD & CAF on either side of the information counter. After check-in passengers go through security checkpoint where they find shops and restaurants, and from there continue to one of the Concourses to get to their gate:
Concourses A & B: While the concourses A & B, located on opposite sides of the security checkpoint, have a seating area at their entrances, Concourse A also houses the Frontier Business Center at its entrance. Both concoruses have a FlyKids Play area. Concourse A houses gates A1-A11; Concourse B houses gates B1-B10
The arrivals level houses the baggage claim, Customs, & rental car counters.
Services and amenities in the terminal include free internet access throughout the terminal, an information center, ATM, restaurants, bars and lounges, shops, checkpoint mailers, mail facilities, TTY & ITY phones; interfaith chapel, shoe-shine service, a conference room for 20 people with kitchenette and equipment, and the Frontier Business Hub with private work stations with data ports, telephone and free internet access.
Of interest is also the terminal's art collection showcasing regional artists. The nine-foot tall tree Brass Tree by local artist J. Pat Bucey is a made of brass and adorned with over five thousand shimmering brass leaves.
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