YYZ Airport Lost and Found
Have you lost an item at the Toronto Pearson Airport? Don't panic, we have got you covered! This article provides comprehensive information on the Lost and Found procedures at the airport, from contact information and operating hours to location-specific procedures and how to file a report. We also delve into collection, delivery, and potential charges, as well as special considerations to be aware of.
Scroll down to get specific information about what to do if you lost an item at YYZ.
Tips, Help & Resources
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- Need some cash or local currency for your trip? Go here for the location of YYZ's in-terminal ATMs or currency exchangers.
- Make use of the wifi offered for free with toronto-pearson-international-airport's terminals and explore the web if you have some time before your departure!
- If you've got lots of checked luggage coming out of baggage claim, the airport has baggage carts located near the arrival carousels.
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Contact Information and Operating Hours
The Lost and Found office at the airport is conveniently located in Terminal 1, specifically between doors R and S. The operating hours are from 10:00 am to 6:00 pm, Monday through Friday. Please note that the office is closed on Saturdays and Sundays.
Location-Specific Procedures
Items Lost in Airport Terminals
If you have lost an item within the airport terminals, including the parking garages or the Link train between terminals, you can report this directly to the Lost and Found office in Terminal 1 or submit a report online.
Items Lost at Security Checkpoint Areas
For items lost at security checkpoints, it is recommended to contact the relevant security department at the airport. Please note that items lost in immigration and customs areas, airline lounges, or left on an airplane are not managed by the airport's Lost and Found office.
Items Lost in Other Areas
If you have lost an item in other areas of the airport, such as parking areas, rental car facilities, or on shuttle buses, please contact the respective department or company directly as these items are not handled by the Lost and Found office.
Items Lost on the Plane
If you believe you have left an item on the aircraft after arriving at Toronto Pearson Airport, there are several options available to you. Firstly, if possible, you can return to the gate where your flight arrived. If this is not feasible or if the item is not there, proceed to the lost and found desk if one is available at the airport.
Another option is to go to the luggage/baggage services desk for your airline, which is typically located in the baggage claim area. You can also contact the airline directly and report your lost item. It's important to act quickly as items left on the plane are often moved to lost and found areas or returned to the airline.
Lost Checked Baggage
If your checked baggage does not appear in the baggage claim area within a reasonable amount of time after your flight has landed, do not panic. The first step is to report your missing bag to your airline's baggage services desk, usually located within the baggage claim area. The airline will then trace your bag and provide updates on its status.
Here are the contact details for the most popular airlines that service Toronto Pearson Airport:
If your airline is not listed above, check out airlines that serve YYZ for contact info and more.
How to File a Report
You can file a lost item report online through the Lost and Found form. When reporting a lost item, be prepared to provide your First and Last Name, Contact number, Date and Time of travel, the Airline used, and a detailed description of the property that includes brand, color, size, type, and identifiable features. After submitting the report, you will receive a confirmation email with a report number. The airport will search their inventory for 30 days and notify you of the result by email.
Collection, Delivery, and Charges
If your lost item is found, you will receive an email with instructions to verify ownership of the item. To collect your item, you can visit the Lost and Found office in Terminal 1 during operating hours, send an authorized friend or family member to pick up the item for you, or arrange and pay for shipping. Please bring valid government photo ID when picking up your item. Note that there is no cost to submit a Lost and Found item report at the airport, but there may be a cost associated with shipping a lost item back to its owner.
Special Considerations
Be aware that the airport does not hold certain items, including passports, Nexus cards, perishables, neck pillows, items lost on airplanes (including checked luggage), and items lost on public transit. If you have lost a checked bag, you should contact your airline as they are responsible for items left on the aircraft and for any lost checked luggage. Also, please be aware of scams where passengers are being asked to pay a fee for filing a Lost and Found item report. There is no such fee at the airport.
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Frequently Asked Questions (FAQ)
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