Guest Services at Tucson TUS Airport

Other services offered at Tuscon Airport:

An Information Booth is located on the Ground Floor near the Baggage Claim area.   U.S. Customs is in the International Building.
The Military Liaison Office is open 24/7 -- tel. 520-573-8374.
A Military Lounge is in the Arrivals area of the ground level, behind baggage carousel 4, and open Mon-Sat 9am-7pm (tel. 520-889-5642).  It offers a place for active, reserve and retired military personnel and dependents to relax, have a snack, or watch TV while at TIA. Operated by the Veterans Affairs Committee of Tucson and the Garrison Command of Ft. Huachuca, the lounge also provides Military personnel information on shuttle transportation when traveling to posts in Southern Arizona.
Contacts from outside the Airport:
Paging and Information: 520-573-8100
Lost and Found: 520-573-8156
Email Inquiries: [email protected]
Police & Medical Emergencies: 520-573-8182

Lost & Found

The Tucson International Airport Lost and Found office is in the Baggage Claim area on the lower level, west of the center stairs (between baggage carousels 4 and 5). Hours: 9 a.m.-4 p.m. Mondays-Fridays, except holidays Phone: (520) 573-8156 Items found in the airport terminal, TAA parking lots, the parking garage and TAA parking shuttles are securely stored for 30 days before disposition. For items that may have been left at a TSA checkpoint or on a plane, separate contact information is listed below. How Are Found Items Claimed and Returned? The Lost and Found staff secures found items while trying to research and locate potential owners. You may arrange for the return of an item. On-site pickup: If you properly identify items, you can pick them up during business hours, 9 a.m.-4 p.m. Mondays – Fridays except holidays. A photo ID is required at time of pick up. Arrangements for pickup after office hours can be pre-arranged by calling (520) 573-8156 when the office is open. Representatives of the owners may pick up items with proper identification and verified permission of the owner. U.S. Mail: Arrangements can be made to return small items via U.S. Postal Service if a mailing container with proper postage is provided to the Lost and Found office. What To Do If You Left an Item at a TSA Checkpoint To reach TSA Lost and Found in Tucson, phone (520) 799-9313. The national toll-free number is 1-866-289-9673. What To Do If Your Item Was Left On A Plane Each airline has it own procedures for items found on planes. Contacts for airlines: Alaska
File a report
Tucson: (520) 741-8585 American
Information and to file a report
Tucson: (520) 434-2131 Delta
File a report
Tucson: (520) 741-6213 Southwest
Information and to file a report
Tucson: (520) 833-5078 Sun Country Airlines 
Information and to file a report
Baggage Office: (612) 970-3576 United
Information and to file a report
Tucson: (520) 573-5342 Via Air
Contact information
Customer Service: (407) 499-4992

Mail Center

Mailboxes at TUS Airport are at pre-security area of both concourses: 


Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. 

A Pet Relief Area is outside of the baggage belt 7 (lower level).


International Travelers at Tucson TUS Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.