Guest Services at Houston Hobby HOU Airport
Multi-lingual Special Service Representatives (SSRs) in uniform are located at various high-traffic locations throughout the terminal. SSRs welcome visiting dignitaries and provide assistance to medical patients. The airport staff can also book the airport meeting room or suggest alternative accommodations at some of the major hotels nearby.
For Paging, use the black airport telephones located inside the main lobby - or the white phones located in the Central Concourse area .
USO Service - available to U.S. Military members & their families, includes TVs, computers, and snacks - located at Central Conncourse, near gate 40.
Visually or hearing challenged individuals may request more information by calling 713/640-3000 or our TDD number, 713/641-7781.
Lost & Found
2. If you lost an item at the ticket counter, gate area or onboard your airplane, contact your airline.
2. If you lost an item at the security checkpoint, contact the TSA Lost and Found at 713 454-6933.
3. If you lost an item anywhere else in the terminal, contact the HOU Lost and Found office at 713 845-6673 or email: [email protected]
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation.
Pet relief areas: east side of baggage claim & north of passenger pickup.
International Travelers at Houston Hobby HOU Airport
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.
NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and check them in at your connecting airline counter before proceeding to your gate.