What should I do if I lose an item at the airport?

You should reach out to the Lost & Found Department, which is managed by the Security Office. You can contact them via telephone at +52 998 848 7200 ext 21253 or email at lostfound@asur.com.mx. However, please note that claims for lost items cannot be made via email and must be done either in person or over the phone.

Cancun Airport Lost and Found

CUN Airport Lost and Found

Have you misplaced an item at Cancun Airport? Don't fret just yet! This comprehensive guide will walk you through the steps you need to take to retrieve your lost belongings. From contact information and operating hours of the Lost & Found Department to location-specific procedures and how to file a report, we've got you covered. Let's dive into the details of reuniting you with your lost items.

Scroll down to get specific information about what to do if you lost an item at CUN.

Tips, Help & Resources

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Need some cash or local currency for your trip? Go here for the location of CUN's in-terminal ATMs or currency exchangers.
Make use of the wifi offered for free with cancun-international-airport's terminals and explore the web if you have some time before your departure!
If you've got lots of checked luggage coming out of baggage claim, the airport has baggage carts located near the arrival carousels.
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Contact Information and Operating Hours

For lost and found services at the airport, you can reach out to the Lost & Found Department, which is managed by the Security Office. This department operates independently from the airport and has its own policies and procedures. To get in touch with the Lost & Found Office, contact Alberto Hernandez at:

Telephone: +52 998 848 7200 ext 21253
Email: [email protected]

Please note that claims for lost items cannot be made via email and must be done either in person or over the phone.

Location-Specific Procedures

Items Lost in Airport Terminals

If you believe you've lost an item within the airport terminals, it's important to note that not all items are reported. However, items that are found are usually turned in by passengers, airport personnel, or security officers. The Security Office receives and processes these items.

Items Lost at Security Checkpoint Areas

For items lost at security checkpoint areas, please contact the Lost & Found Department using the contact information provided above.

Items Lost in Other Areas

If you've lost an item in other areas of the airport, such as parking areas, rental car facilities, or shuttle buses, you should also contact the Lost & Found Department.

Items Lost on the Plane

If you believe you've left an item on the aircraft after arriving at Cancun Airport, you have several options to recover your belongings. You can return to the gate where your flight arrived, if possible, and ask the staff there for assistance. If the gate is no longer accessible, look for a lost and found desk at the airport. Most airports have one, and they are typically the first place where items found on planes are taken.

Another option is to visit the luggage or baggage services desk for your airline. These are usually located in the baggage claim area. The staff there can assist you in locating your lost item. If all else fails, you can contact the airline directly. They may have additional procedures for handling lost items.

Lost Checked Baggage

If your checked baggage does not appear in the baggage claim area within a reasonable amount of time after your flight's arrival, you should immediately report it to your airline. The airline's baggage services desk, typically located in or near the baggage claim area, is the best place to do this. They can help you file a claim and start the process of tracking down your bag.

Here are the contact information for the most popular airlines that service Cancun Airport:

If your airline is not listed above, check out airlines that serve CUN for contact info and more.

How to File a Report

When filing a lost item report, it's important to provide as much detail as possible, including the brand, color, size, type, and identifiable features of the item. You should also include your first and last name, contact number, date and time of travel, and the airline you used. Unfortunately, the airport does not support online form submission for lost items, so you must contact the Lost & Found Department directly using the provided contact information.

Collection, Delivery, and Charges

Only the owners of lost or forgotten items can claim them from the Lost & Found Office. This must be done either by phone or in person. The airport does not provide information regarding the availability of delivery services or any associated fees with lost and found services.

Special Considerations

The Lost & Found Department is not responsible for luggage and items forgotten inside the airplane. These are handled strictly by the airline's personnel. If your luggage is missing or damaged, you should contact your airline directly and file a complaint with them. Also, please be aware that due to strict security regulations, not all lost items are reported as they are sometimes kept by the people who find them. All airport personnel are searched and screened for items before they leave the airport's premises after a day's work to ensure that they do not take items that they might have found.

Last updated: March 26, 2024

Frequently Asked Questions (FAQ)

You should reach out to the Lost & Found Department, which is managed by the Security Office. You can contact them via telephone at +52 998 848 7200 ext 21253 or email at [email protected]. However, please note that claims for lost items cannot be made via email and must be done either in person or over the phone.

If you believe you've lost an item within the airport terminals, please note that not all items are reported. However, items that are found are usually turned in by passengers, airport personnel, or security officers. The Security Office receives and processes these items.

For items lost at security checkpoint areas, please contact the Lost & Found Department using the provided contact information.

If you've lost an item in other areas of the airport, you should also contact the Lost & Found Department.

If you believe you've left an item on the aircraft, you can return to the gate where your flight arrived, if possible, and ask the staff there for assistance. If the gate is no longer accessible, look for a lost and found desk at the airport. Alternatively, you can visit the luggage or baggage services desk for your airline or contact the airline directly.

When filing a lost item report, provide as much detail as possible, including the brand, color, size, type, and identifiable features of the item. You should also include your first and last name, contact number, date and time of travel, and the airline you used. Unfortunately, the airport does not support online form submission for lost items, so you must contact the Lost & Found Department directly.

Find more help here for your journey through the airport

CUN Lost And Found Help Cancun Airport