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Guest Services and Help

Minneapolis-St Paul Airport MSP

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Guest Services at Minneapolis-St Paul MSP Airport

Other services at MSP Airport

Airport Information - dial 201 from any black courtesy telephones throughut the terminal, or call 612-726-5555 between 8 am and 10 pm.
Courtesy Phone Boards - give you direct connections to: area hotels and motels; rental car companies, etc. Location: Baggage Claim Level and in Ground Transportation Atrium, directly above Tram Level Information Booth.

Arcades - at Lindbergh Terminal: near gates C1, F8, G7, G14, G17, G19; at Humphrey Terminal: Level 2, across from Gate H5.
Baggage Delivery Service by BAGS, Inc. is available at both terminals. For more information, open airportbags.com.
Barber Shop
- at Lindbergh Terminal: full-service hair salon, includes massage. Tel. 612-725-2465
Children's Play Areas - The Minneapolis-St. Paul Airport has 2 play areas - on Concourse C of the Lindbergh Terminal and on the second floor of the Humphrey Terminal. Each of the 1,000 square-foot play areas offer a great photo opportunity for families. Admission is free for all visitors and their children.
DVD Rentals - at Lindbergh Terminal, main shopping/dining area, beyond security at InMotion Entertainment. Tel: 612-727-3099
Family Room - Lindbergh Terminal, near entrance to Concourse E. It offers a place for nursing, diaper changing and play. Across from the Family Room is a companion care restroom.
Lockers - fee-based service in secure area at Lindbergh Terminal, near gates C2, C13 and at entrance to Concourse F.  Dimenions: approx. 23 x 15 x 35 inches, about the size of most carry-on luggage. Lockers sport fingerprint technology for your security. Lockers are intended for up to 48-hr storage, and use fingerprint technology.
Military Service Center - not USO-affiliated, is on the Skyway Level of the Lindbergh Terminal, above Door 1 of the Ticketing Lobby. It  is an "all free" stop for active-duty military personnel, their dependents, activated reservists, or national guardsmen. The center also serves active-duty Department of Defense and PHS employees on travel orders, as well as other members of the uniformed services on active duty. A dedicated volunteer staff operates the Armed Forces Service Center around the clock, including weekends and holidays. The center offers a multitude of services & amenities. 
Nursing Mothers Room - At the Lindbergh Terminal, C concourse, there is a private room available for mothers needing to nurse a baby or express breast milk. The room is kept locked. For access, go to the Travelers Assistance desk across from Gate C12. An assistant will show you to the room and unlock it. The room is at the north end of the concourse connector, above the C rotunda, near the elevators. Its location is marked by an icon.
Paging: Call 201 at courtesy phones, or 612-726-5555; or go to Humphrey Terminal Information Booth, Level 1, between doors 3 and 4.
Personal Services include massage chairss at various location, Regis Salon at Concourses D & F;  Royal Zeno Shoe Shone at Airport Mall, Concourses C, E & F & baggage claim;  Sole Essentials at Concourse F;  XpresSpa at Concourses D & F and Airport Mall.
Package Delivery Services:  U.S. Postal dop box are in both terminals. FedEx drop boxes are in the Business Centers & on Concourse  G, near gate G9.
Quiet Seating / Prayer or Meditation Area - available at post-security, Mezzanine level, overlooking the Airport Mall - also suitable for Meditation or prayer. 
Travelers Assistance: The central office is located near the entrance to Concourse D Phone: 612-726-5500, FAX: 612-726-5236
Walking Path - To get some excercise prior to your scheduled flight, there is an official 1.4-mile walking path at the Lindbergh Terminal.

Lost & Found

The airport’s Lost and Found office is located in Terminal 1-Lindbergh's Ticketing Lobby, near Frontier Airline's ticket counter. Hours: Monday through Friday, 8 a.m. to 9 p.m. Saturday, 9 a.m. to 2 p.m. Sunday, closed Phone: 612-726-5141 After Hours: Call 612-726-5141 and leave a message. Calls will be returned the next business day. Email: [email protected] For items lost at a security checkpoint, call the TSA Lost and Found line at 612-486-6176, Monday – Friday, 8 a.m. to 4:30 p.m. For items lost on an aircraft, contact MSP’s general information line at 612-726-5555, 8 a.m. to 10 p.m., 7 days a week, to obtain the airline’s lost and found phone number.

Mail Center

US Postal drop boxes are in both buildings. Books of Forever stamps are available from US Bank ATMs (no service fee), acceping all cards with pin numbers.  Or get individual stamps, cash only, at the MSP Conference Center ( at T1, mezzanine level, above Chili's Too)

FedEx drop boxes are in most business centers and at Concourse G, before getting to gate G9.   Travelex also sends packages via FedEx.


All pets must be in a kennel while in the terminal building - exception: working dogs on a leash.

The Pet exercise and relief area
is available at both terminals 1& 2:
At T1 in 2 locations:  (a) At pre-security area, reached from Baggage Level, Door 1 - follow sign to the left.  (b) At post-security area, visit Info booth near entrance to Concouse E in the Airport Mall.
At T2 - in the grassy area outside, and to the right of Door 8 on level 1, near baggage claim.

Full-service pet boarding by 'Now Boarding' is on-airport grounds (with available parking and free shuttle service to terminal).  Call either 612-454-4850 or visit: www.nowboardingpets.com.


Both Lindbergh and Humphrey Terminals are smoke-free facilities. Smoking must take place outdoors. (a) Lindbergh Terminal: smoking shelters are outside Doors 1, 3 and 6 on the Ticketing Level. Smoking also allowed outside on Baggage Claim Level and in parking ramps; (b) Humphrey Terminal: at curbside at least 30 feet from any door and in parking ramps.

International Travelers at Minneapolis-St Paul MSP Airport

Details for international arrivals procedure are listed at the 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter, then go through security -  before proceeding to your connecting gate.

APC kiosks  (Automated Passport Control)  collect passengers' facial & fingerprint biometrics against their passports - approved by US Customs and Border Protection (CBP). The kiosks will process any passenger from the USA, Canada, or any of the 38 visa waiver countries without any pre-enrollment. The process takes about 90 seconds.