Surabaya Juanda Airport

SUB Airport Insights & Guide

Anthony Bruno

Updated: August 28, 2024

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• Frequent Flier Tips
• Navigating the Terminals
• Connecting Between Terminals
• Picking Up and Dropping Off Passengers
• Parking Facilities & Options
• Transportation Options
• Airport Hotels
• Dining, Shopping & Enjoying the Airport
• Passenger Services
• Flight Status Info
• Airport Facts & Stats
• Airport History
• Airport Contact Information
• Frequently Asked Questions

Frequent Flier Tips

To help make your experience at Juanda International Airport (SUB) as smooth and enjoyable as possible, we’ve gathered the best advice and tips from SUB-based frequent travelers, flight attendants, pilots, and airport staff. Their first-hand insights are sure to provide you with valuable guidance. Here’s what they have to say:

Navigating the Terminals

"Juanda International Airport has two main terminals: Terminal 1 and Terminal 2. Terminal 1 primarily handles domestic flights, while Terminal 2 is dedicated to international flights. Make sure to check your flight details to know which terminal you'll be departing from, as they are quite a distance apart." — Rina S., Sidoarjo, July 2023

"If you’re in a rush, the shuttle service between Terminal 1 and Terminal 2 is a lifesaver. It runs every 15 minutes and can save you a lot of time compared to walking." — Andi P., Surabaya, August 2023

Getting To/From the City

"The airport is about 12 miles from Surabaya city center. I recommend using the DAMRI bus service; it's reliable and much cheaper than a taxi. Plus, it has multiple stops in the city." — Budi R., Gresik, September 2023

"For late-night arrivals, Grab or Gojek are your best options for getting to the city quickly and safely. Just make sure to book your ride as soon as you land to avoid long waits." — Sari M., Mojokerto, October 2023

Parking

"If you’re driving to the airport, the multi-story parking garage near Terminal 1 is the most convenient. It's a bit more expensive than the open-air lots, but the proximity to the terminal is worth it." — Agus L., Surabaya, November 2023

"For long-term parking, I always use the economy lot. It's a bit further away, but the shuttle service is frequent and reliable. Just make sure to allow an extra 15-20 minutes for the shuttle ride." — Dewi A., Sidoarjo, December 2023

Inside the Airport

"If you have a long layover, check out the lounges in Terminal 2. They offer comfortable seating, free Wi-Fi, and a good selection of food and drinks." — Yuni K., Surabaya, January 2024

"For a quick bite, I recommend the food court in Terminal 1. They have a variety of local and international options, and the prices are reasonable." — Hendra T., Gresik, February 2024

Avoiding Delays and Stress

"Security lines can get pretty long during peak hours. I always arrive at least 2 hours before my flight, even for domestic trips, to avoid any last-minute stress." — Fitri W., Mojokerto, March 2024

"Download the airport’s official app. It provides real-time updates on flight statuses, gate changes, and even security wait times. It’s a real game-changer." — Eka D., Surabaya, April 2024

Getting to Know SUB Airport

Discover Surabaya Juanda Airport, Indonesia's gateway with a unique Mangrove Park nearby, making it a blend of nature and modernity just 20 kilometers from Surabaya. Our concise guide simplifies your journey through SUB, offering essential details on flight updates, terminal facilities, parking, and where to enjoy shopping and dining.

Streamline your airport experience by visiting iFly's Comprehensive Airport Guide for more insights.

Navigating SUB's Terminals

SUB has two terminals: Terminal 1 and Terminal 2. Terminal 1 has 10 gates and is used by domestic airlines, while Terminal 2 has 17 gates and is used by both domestic and international airlines. Major airlines such as Garuda Indonesia, Lion Air, and AirAsia use Terminal 2.

When arriving at the airport, follow the signs to the appropriate terminal for your airline. If you are unsure, there are information desks located throughout the airport where staff can assist you. Once you have checked in and passed through security, make note of your gate number and proceed to the appropriate gate.

Both terminals offer a variety of food and beverage options, as well as duty-free shopping and other services such as currency exchange and ATMs. Use our interactive airport map to locate food, services, and airline departure gates.

Connecting Between Terminals

SUB Airport has two terminals, Terminal 1 and Terminal 2. These terminals are located within walking distance from each other, so travelers can easily walk between them. The walk time between the terminals is approximately 10-15 minutes, depending on your walking speed and the amount of luggage you are carrying.

If you prefer not to walk, there is also a shuttle bus that runs between the terminals. The shuttle bus is free and operates every 10-15 minutes, making it a convenient option for travelers with heavy luggage or those who have difficulty walking long distances. The shuttle bus can be found outside both Terminal 1 and Terminal 2.

Picking Up and Dropping Off Passengers

Surabaya Airport offers several options for picking up and dropping off passengers. If you are dropping off a passenger, you can use the curbside drop-off area located in front of the terminal building. Please note that there are strict time limits for curbside parking, so it is important to unload passengers and luggage quickly and move your vehicle to the designated parking areas.

If you are picking up a passenger, you can use the cell-phone waiting area located near the airport entrance. This area allows drivers to wait for their passengers to arrive before proceeding to the curbside pick-up area. This helps to reduce traffic congestion and ensures a smooth flow of traffic around the airport.

It is important to note that curbside parking is strictly prohibited at SUB. Violators may be subject to fines or towing. To avoid any inconvenience, please use the designated parking areas or the cell-phone waiting area when picking up or dropping off passengers at the airport.

Parking Facilities & Options

SUB Airport offers a variety of parking options to meet the needs of travelers. There are several parking lots and garages located near the terminal building, making it easy to find a spot to park your vehicle. The parking facilities are well-maintained and offer 24-hour security to ensure the safety of your vehicle.

For those who are waiting to pick up arriving passengers, there is a cell phone waiting area available. This area allows you to wait in your vehicle until your party has arrived and is ready to be picked up. This is a convenient option that can help you avoid circling the airport while you wait.

Handicapped parking is available in all of the parking lots and garages. These spaces are located close to the terminal building and are clearly marked with the international symbol of accessibility. If you require assistance getting to or from your vehicle, airport staff are available to help.

Off-airport parking is also available near the airport. This can be a more economical option for travelers who are looking to save money on parking fees. These parking facilities offer shuttle service to and from the airport, making it easy to get to your terminal without the hassle of finding a parking spot.

Transportation Options

Surabaya Airport offers a variety of ground transportation options for travelers:

• Car Rentals: Surabaya Airport provides convenient car rental services with major providers like Avis, Hertz, and Budget available at the airport. These rental services operate daily with varying hours, typically from early morning to late evening. It is advisable to book in advance, especially during peak travel times, to ensure availability.
• Taxis: Taxis are readily accessible outside the terminal, offering a flexible and convenient mode of transportation. Fares vary depending on the destination, so it's best to confirm the fare with the driver before starting the journey. The average fare to Surabaya city center is approximately IDR 150,000.
• Ride-Share Services: Services like Go-Jek and Grab offer a more budget-friendly transportation option. They have designated pickup areas at the airport, but be sure to check for any restrictions regarding luggage and passenger capacity.
• Airport Shuttles: Several companies operate shuttle services to and from the airport, with pickup areas located outside the terminal. Shuttle services are a convenient option for those traveling to nearby hotels and attractions. Booking in advance is recommended to secure your spot, especially during busy periods. Fares vary depending on your destination.
• Public Transportation: The airport is well-connected to Surabaya's city center by public buses. Buses run regularly from the airport to various destinations in Surabaya, with tickets available for purchase at the airport or directly from the bus driver. Additionally, the train station is located just a short distance from the airport, providing another budget-friendly option for travelers.

Airport Hotels

When it comes to air travel, convenience is key. This is especially true when selecting a hotel near the airport. Our guide provides an overview of some of the best hotel options near the airport, catering to a range of budgets and preferences. From budget-friendly 2-star hotels to more luxurious 3-star options, there's something for every traveler. Some hotels are located within a mile of the airport, perfect for those with early morning flights or short layovers. Others are nestled within bustling areas of the city, providing easy access to local attractions. Whether you're looking for a tranquil environment, convenient dining options, or a communal lounge for networking, these hotels have got you covered. Explore our selection of hotels that offer a mix of convenience, comfort, and accessibility, ensuring you have a pleasant stay. Ready to book now? View all Juanda Airport Hotels.

Dining, Shopping & Enjoying the Airport

The airport offers a variety of dining and shopping options for travelers. Whether you're looking for a quick bite or some last-minute shopping, the airport has got you covered.

For a taste of local cuisine, head to Warung Mbah Jingkrak located in the domestic terminal. This restaurant serves traditional Javanese dishes such as nasi campur and sate ayam. If you're in the mood for some Japanese food, try the sushi and bento boxes at Sushi Tei in the international terminal.

When it comes to shopping, there are plenty of options to choose from. For souvenirs and gifts, check out the Batik Keris shop in the domestic terminal. They offer a variety of batik clothing, accessories, and home decor items. If you're in need of some last-minute travel essentials, head to Guardian pharmacy in the international terminal.

The locations of all food, shops, and services at Surabaya Juanda Airport can be found using iFly's interactive map.

Passenger Services

• Free Wi-Fi: SUB Airport provides complimentary Wi-Fi access throughout the terminal, ensuring travelers can stay connected during their time at the airport.
• Lost and Found: If you misplace an item during your journey, the lost and found office is available to assist you in locating and retrieving your belongings.
• Children's Play Area: To keep young travelers entertained, SUB Airport features designated children's play areas.
• Special-Needs Services: The airport offers wheelchair assistance, accessible restrooms, and dedicated parking spaces for passengers with special needs. It’s recommended to notify your airline in advance if you require any assistance.
• ATM: ATMs are available throughout the airport, providing access to banking services while you’re at the airport.
• Medical Center: In case of a medical emergency, the airport has a medical center staffed with trained professionals to provide assistance and care.

Flight Status Info

As an air traveler, it's important to stay informed about the status of your flight. One of the easiest ways to do this is by using in-airport flight displays (FIDS). These screens are located throughout the airport and provide real-time information about flight departures, delays, and gate information. Simply find the display for your airline and flight number, and you'll be able to see the status of your flight.

In addition to FIDS, many airlines now offer mobile phone apps that allow passengers to track their flight status and receive alerts about any changes. These apps can send push notifications, text messages, or emails to keep you updated about departure delays, cancelations, or gate changes. Make sure to download your airline's app before your flight and enable notifications to stay informed.

Passengers can also check the status of their flight departure at the airport by visiting the flight departures page on ifly.com, which provides real-time updates on flight departures, delays, and gate information.

Airport Facts & Stats

• Location: Surabaya Juanda Airport (SUB) is located in Surabaya, Indonesia.
• Terminals: The airport has two terminals: Terminal 1 serves domestic flights, and Terminal 2 serves both domestic and international flights.
• Airlines Served: Major airlines include Garuda Indonesia, Lion Air, and Citilink. For a complete list of airlines, visit the SUB Airlines Served page.
• Passenger Traffic: Surabaya Juanda Airport handles approximately 25,000 passengers daily.
• Daily Flights: The airport operates over 200 daily flights.
• Top Destinations: The most popular destinations from SUB are Jakarta, Denpasar, Kuala Lumpur, Singapore, and Medan.
• Hub Status: Surabaya Juanda Airport serves as a hub for Citilink, Lion Air, and Wings Air.

Airport History

SUB Airport, located in East Java, Indonesia, is one of the busiest airports in the country. Here is a brief history of the airport:

• 1964 - The airport was officially opened as a military airport.
• 1967 - The airport began serving commercial flights.
• 1981 - A new terminal was built to accommodate the increasing number of passengers.
• 1996 - The airport underwent a major renovation and expansion, including the construction of a new runway and taxiway.
• 2006 - A new international terminal was opened to handle the growing number of international flights.
• 2014 - The airport was named the best airport in Indonesia by Skytrax.
• 2019 - The airport handled over 25 million passengers, making it one of the busiest airports in Southeast Asia.

Today, the airport continues to serve as a major transportation hub for the region, connecting millions of passengers to destinations around the world.

Airport Contact Information

For more information about Surabaya Juanda Airport, please refer to the following contact details:

• IATA Code: SUB
• Airport Website
• Phone: +62 31 2986100
• Email: [email protected]
• Mailing Address: Juanda International Airport, Jl. Ir. H. Juanda, Sedati, Kec. Sidoarjo, Jawa Timur 61253, Indonesia

Note that the contact information provided here is subject to change by the airport operator(s).

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