Guest Services at Kansas City MCI Airport

Other services offered at Kansas City Airport:

Airport Information services are available in each terminal - information counters are also in the arrivals area of each terminal.

The Airport Ambassador volunteers can be recognized by their red blazers and welcoming smiles. They provide directions, offer assistance and respond to inquiries. They also provide information on transportation, hotels, dining, shopping, area attractions and points of interest.

Lost & Found

1. If you lost an item in the gate area or onboard your airplane, contact your airline.
2. If you lost an item inside the Airport call Lost & Found at 816-243-5237

Mail Center


Pets are not allowed inside the passenger terminals, unless they are in a kennel.  Exception: working dogs on a leash.  Ask any airline of airport staff for directions to the pet relief area.


Smoking is not permitted inside the terminals.

International Travelers at Kansas City MCI Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.