Guest Services at Reno Tahoe RNO Airport
An Airport Information Booth is located in the baggage claim area. From outside call (775) 328-6870 for paging call (775) 328-6789.
Airport Mailers: Items not allowed at TSA checkpoint can use the plastic pouch provided for the item, complete payment & shipping form & drop package at Aiport Mailer box located at the entrances to both B & C Concourses. Items will arrive at your home 3-4 weeks thereafter. (Airport Mailers tel. 336-499-0899).
Prepaid Phone Cards (startingat incements of $5) are availab le at vending machines throughout the terminal and at Adventure News in the terminal lobb.
Gaming Machines & Massage chairs are on both concourses and the terminal lobby.
Lost & Found
2. If you lost an item inside of RNO Airport - including the security checkpoint, contact Lost & Found at 775-328-6868 or e-mail to [email protected]
Quoting RNO Airport: "...all of the airlines that serve the Reno-Tahoe International Airport allow dogs and cats "in cabin". However, policies vary from one air carrier to another when it comes to pets traveling as "checked baggage" and as "cargo". All airlines assess fees for this service. In addition, pet carriers count toward passenger carry-on and checked baggage limits...."
Two pet relief areas - referred to as 'Gate K-9 Bark Park' are available (a) at the north side of the baggage claim (exit Door D by ground transport & follow paw prints; and (b) south of the terminal, outside of Southwest ticket counter.
International Travelers at Reno Tahoe RNO Airport
NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and check them in at your connecting airline counter before proceeding to your gate.