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Guest Services and Help

Moscow Sheremetyevo Airport SVO

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Guest Services at Moscow Sheremetyevo SVO Airport

Lost & Found

If you lost an item at the gate area or onboard your airplane, contact your airline.

The Lost and Found Department now has a consolidated Lost & Found office in Terminal E, level 1 at right wing - available 24/7.  Lost items include lost bagage

Information regarding lost/found items is available from baggage-tracing system through Sheremetyevo Airport call-centre at  General Information number: (495) 578-65-65, 8-800-100-65-65 or the storage room (Lost & Found Office) at (495) 578-74-64.

NOTE: The Airport, in cooperation with mySafety (a security agency) provides now special safety stickers with serial numbers to identify the owner.  Two separate services address either business travelers or families.  If lost item has been found, it will be shipped to its owner, regardless of location. The services includes blocking the SIM card of a lost mobile phone,  and saet bracelets to find a lost child. 

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International Travelers at Moscow Sheremetyevo SVO Airport