Guest Services at Lambert St Louis STL Airport

Other sevices offered at STL Airport:

Airport Information booths are located at Terminal 1, between baggage carousels 4 & 5, and open 7am-11pm (tel. 314-890-1333) - provide information on location of airport facilities, advice as to ground transportation directions, hotel shuttle service, and more
Airport paging (tel. 314-890-1333) - One-way paging is done daily 7am-11pm at the information/paging booth.  One-way paging means that there are not courtesy phones for the paged person to use to respond. A one-way message can be broadcast in either terminal and on any of the concourses.
American Airline Admirals Club is post-security at entrance to Concourse C.
Hotel/ Motel phones / shuttle pickup:  Toll-free phones are at Terminal 1 - on lower level at doors 12, 17 & 18 (with passenger pickup at door 18); and at Terminal 2 - on lower level near door 12 (passenger pickup at door 18).
Language Assistance is available at Terminal 1, at the Information Booth at the Baggage Claim - open daily 7am-11pm or call 314-890-1333.
Shoeshine services are located in Terminal 1 at West end, lower level - next to Airport Administration offices, and across from the Great American Bagel; between Gates A3 & Starbucks and near gate C3; and at Terminal 2 near gate E14.
Traveler's Aid (tel. 314-241-5820) open weekdays 9am-3pm assist stranded passengers (they don't handle airfare or plane tickets).
Visitors Information Booth - run by the St. Louis Convention & Visitors Commission, has booths in the baggage claim areas of both terminal, and open weekdays 9am-5pm (tel. 1-800-916-8938); on weekends call 314-423-5855; or visit  It offers advice, information and directions for events and attractions in the St. Louis Area.
USO (tel. 314-429-1234 or visit is open 24/7 and staffed by volunteers.  The James S. McDonnel USO is in Terminal 1, across from baggage carousel M6. re  Military visitors receive free food and soft drinks, a place to rest/sleep or watch television, read books and magazines or use the computer center, or luggage storage.

Lost & Found

The St. Louis Airport Police Department has a lost & found section on the lower level of Terminal 1, near door 18 - open weekdays 9am-4pm (Central Time) or call 314-890-1370.

If you lost an item onboard your flight, please contact your airline.
If you lost an item at the security checkpoint, call TSA at 314-959-0423.

Mail Center

A full-service postal branch at STL Airport is located  on the lower level of Terminal 1 between doors 17 and 18.  Open weekdays 8:30am-4:30pm only.
A Mail drop box is on the lower level of Terminal 1, between doors 17 & 18.  Stamps are available at the US Bank ATM machine next toits branch at lower level, Terminal 1.


Gated Pet Relief / Animal Rest Areas at STL Airport are located outside the terminals and include a bench, a fire hydrant and clearnup material.  Location: 
Terminal 1, ticketing/departures level - outside exit 6;
Terminal 2, baggage claim level - outside exit 15.


Smoking inside the terminals is not permitted.

International Travelers at Lambert St Louis STL Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.