Guest Services at San Antonio SAT Airport

Other services offered by San Antonio Airport:

Airport Information booths
and volunteer ambassadors are available to assist travelers.
For information on Visitor Services, please call (210) 207-3411.
USO is located in Terminal B, Arrivals level, near the luggage belts.

Lost & Found

Lost Items Assistance Lost and Found items are stored and secured by either San Antonio Airport Police, TSA or airline representatives depending on where your item was lost. Please contact the appropriate organization if you know the area. If you are not aware of the area, you can call 210.207.3451. At the passenger screening checkpoint Please contact the TSA local administrative office, 210.832.5334 In the terminal or parking facility Use the Feedback Form to report your lost item. Click the link to open a form that you can fill out and submit. Or, call 210.207.3451 and leave a message. An Airport Police representative will return your call during regular business hours, prior to 4:30pm CST on the following business day.
On the airplane
(Personal items lost while in flight or at an airline gate are collected and 
held for claim by the respective airline. Lost luggage is also held for claim
 by airline companies.)
Aeromexico 210.828.7180 Alaska Airlines
Allegiant Airlines 702.830.8851 American Airlines 210.804.4691 Delta Airlines 210.821.3917 Interjet Airlines 210.822.3400 Southwest Airlines 210.248.3735 United Airlines 800.221.6903 Volaris Airlines 210.832.9009 Contact the airline baggage claim office:

Mail Center

Airport Location of US Post Office:  10250 John Saunders Rd., San Antonio, TX 78246-9998 ; tel.  (210) 828-0267


Animals are not permitted in the terminal at the San Antonio International Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

PETS: Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly


International Travelers at San Antonio SAT Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.